Salentica Product Support

Client Services & Technical Support Toronto, ON


Description

Salentica is a division of SS&C Technologies, Inc., a leading provider of software solutions and services for the international investment community. Investment managers, broker/dealers, sponsors, and custodians around the world use SS&C’s mission-critical and decision support systems. SS&C brings together experts in investments, providing superior client service from its headquarters in Windsor, CT, and subsidiaries in Canada, Australia, and Europe.

We have an immediate opening for a Salentica Service Consultant in our Toronto location at 121 King Street W.

 Responsibilities: 

  • Provide business and technical support for our customers and internal staff on Salentica’s Microsoft Dynamics CRM/Salesforce, as well as in-house hardware/software components
  • Manage support incidents using our in-house software and processes to exceed client expectations and service level agreements
  • Escalate product issues with the development team, account managers, and external support as needed
  • Acquire and maintain on-going knowledge and expertise of Salentica products and Microsoft Dynamics CRM/Salesforce.
  • Routine software installation and upgrades
  • Creating knowledge base articles for internal and external consumption

 Required Skills and Experience: 

  • Minimum 2-3 years of experience in a structured technical help desk environment
  • Post-secondary degree/diploma in an IT field required
  • A+, Microsoft Certified Professional or other equivalent IT specialist certification is considered an asset
  • Methodological problem identification and solving skills; the ability to assess an issue to provide solutions and recommendations
  • Strong knowledge of Microsoft technologies including Windows client and server operating system platforms, Microsoft Office products, and related software
  • Experience with Microsoft Dynamics CRM or Salesforce is highly valuable, but not required
  • Working knowledge of database applications and concepts (Microsoft SQL Server)
  • Outstanding customer service skills; oral, written communication, organization, and time management
  • Proficient command of the English language
  • Wealth management experience is an asset, but not required

 What will set you apart? 

  • Proven ability in working in a customer service/team environment
  • Ambition and self-motivation
  • A conscientious worker with a record of success
  • Detailed oriented
  • Strong analytical skills
  • Outstanding communication skills; both oral and written

 SS&C Offers: 

  • An extensive health benefits program which includes Health, Dental, and Vision
  • RRSP matching program
  • Generous Tuition Reimbursement and Training Allowance program
  • Business Casual work environment and Work-Life Balance.