Service Desk Analyst

IT San Francisco, California


SS&C Advent, a leading provider of award-winning software and services for the global investment management industry, is seeking a Service Desk Analyst for our office in San Francisco. You will wear many hats with exposure and responsibility for numerous technologies. This is a great place to excel with your current expertise, in a fast-paced tech savvy office.

What you get to do:

As part of a global Service Desk team, you will provide the highest level of customer service, leveraging your experience and our knowledge base to support the organization.

  • Facilitate laptop, desktop and server requests, building systems using standard imaging tools and checklists.
  • Manage lifecycle of ServiceNow tickets from triage through resolution
  • Active Directory, Email, DNS administration, users and groups creation and permissions
  • Support the Microsoft Office suite and additional business applications like Jira, Confluence, Skype, and OneDrive
  • Administer and support all types of mobile devices
  • Maintain detailed and up to date hardware and software licensing inventory
  • Troubleshoot and resolve network and telephone issues
  • Maintain appropriate hardware supplies, working closely with our purchasing department
  • Contribute and improve on all service delivery metrics
  • Ensure IT security procedures are followed and enforced
  • Lead projects such as hardware and OS upgrades, software roll outs, and new product deployments
  • Nice to have scripting for automation and efficiencies, using VB and PowerShell
  • Participate in a standard after hours on-call rotation

Skills you will need:

  • Amazing customer service and communication skills
  • Solid laptop/desktop support experience
  • Incredibly energetic, passionate technologist
  • Friendly presence and helpful attitude
  • Ability to quickly learn, adapt and understand new technologies
  • Must be self-sufficient at times and always a team player
  • Highly dependable, highly visible and self-motivated
  • Problem solving and analytical capability
  • Proactively find and resolve small issues before they become major events
  • Ability to operate in shifting situations and successfully handle multiple priorities

If you have what it takes to be a great Service Desk Analyst, apply today!

At SS&C Advent, you will find a rewarding career where you can thrive at every level. We invest in our employees through offering competitive compensation and benefits, progressive training opportunities, and wellness programs that empower employees to achieve total (physical, financial, social & community) wellbeing. In addition to challenging and meaningful work, you will find a strong work-life balance and deep commitment to giving back to the communities where we live and work. Advent’s culture thrives on teamwork and diversity. So, bring your unique perspective and talent to Advent and thrive in your work today!

SS&C Advent is an equal opportunity employer, committed to a diverse workforce.

Principals only please. NO AGENCY CANDIDATES WILL BE CONSIDERED. Please apply directly to Advent. No phone calls please.