Client Support Specialist

Client Services & Technical Support Boston, Massachusetts


Description

Are you looking for a place that perfectly blends financial services and technology?    Do you enjoy problem solving?   At SS&C Advent Client Support, we help make our clients successful by solving their technical challenges and by providing guidance on the use of our various software and services offerings. 

Does the prospect of working in a collaborative, smart, and fun environment excite you? Do you want a career and not just a job?  Then you should talk to us. 

What we’ll provide:

  • Working daily with world class / award winning portfolio accounting applications.
  • Excellent training based on 30+ years of industry experience.
  • Well-defined career paths.
  • Access to technology, such as SQL, UNIX, LINUX.
  • A teamwork-based culture.
  • Issues (low-volume, high-complexity) and assignments that will challenge you daily.
  • An environment where you will work directly with clients, team members, and resources across our global office locations to achieve desired results.

What you’ll bring to the table: 

  • Strong customer focus and ability to manage and exceed clients’ expectations for support.
  • Excellent interpersonal skills and ability to work well within a team environment.
  • Superior troubleshooting and analysis / resolution skills.
  • Proven aptitude to learn complex technical and theoretical information quickly.
  • Ability to prioritize and manage multiple complex issues and adapt to different challenges and changing priorities.
  • Excellent written and verbal communication skills in English, with a strong attention to detail.
  • Ability to understand and convey client business requirements to senior level resources for escalation.
  • Occasional weekend on-call availability needed to satisfy Advent’s 24x7 Global support model.

Advantageous and preferred:

  • A degree: Accounting, finance, economics, business management, or similar focus.
  • Experience with portfolio / investment accounting systems and / or Advent Geneva.
  • Working knowledge of general ledger accounting and complex investment types.

If you have what it takes to be a great Client Support Specialist and want to work on a hardworking, success-oriented and fun team, then apply today.

SS&C Advent is an equal opportunity employer, committed to a diverse workforce.

Principals only please. NO AGENCY CANDIDATES WILL BE CONSIDERED. Please apply directly to Advent. No phone calls please.