Operations Analyst

Administrative Arlington, Texas


Description

SS&C Innovest seeks an Operations Analyst to join its Unique Assets Operations team. Apply your cutting-edge skills to support a powerful suite of products serving the financial services industry.

With offices in New York, Texas and California, SS&C Innovest specializes in trust, wealth management, payments, unique and hard-to-value assets, securities operations, and information systems.

This position is responsible for managing and maintaining SS&C Innovest’s Unique Assets client relationships through issue research and resolution, release management, addressing client requests and providing application training.

Duties and Responsibilities 

  • Monitor case tracking software to address and route client issues in a timely manner
  • Respond to client inquires for assistance with Unique Asset products and systems
  • Install development patches and releases
  • Provide after-hours support on a rolling schedule
  • Research and document client issues and provide step-by-step directions to re-create in the issue tracking system
  • Provide on-site or web training of Unique Assets software products
  • Train and assist other Unique Assets personnel
  • Create and maintain Unique Assets documentation for each module for software training and online help manuals
  • Work with Development Team to ensure all scheduled items have been satisfactorily completed, including validating quality assurance testing, as needed
  • Work with the clients to ensure release testing is completed prior to installation

 Required Experience, Skills and Qualifications:

  • Bachelor’s degree or equivalent work experience
  • Minimum five (5) years relevant work experience in software operations, unique assets accounting or related fields
  • Dynamic problem-solving skills
  • Strong interpersonal and communication skills, both written and verbal, and the ability to work effectively with a wide range of constituencies in a diverse community
  • Skilled in organizing resources and establishing priorities
  • Ability to analyze and interpret the needs of customers and offer appropriate solutions
  • Ability to develop and maintain recordkeeping systems and compliance procedures
  • SQL or other query language proficiency
  • Working knowledge of Microsoft Office Applications

SS&C is an equal opportunity employer, committed to a diverse workforce.