Client Support Representative

Client Services & Technical Support San Francisco, California


Description

SS&C Advent, a leading provider of award-winning software and services for the global investment management industry, is seeking Client Support Representatives to join our talented and hard-working SCP-certified Client Support team at Advent's San Francisco office.

Advent’s Client Support department promotes a client-focused support culture that rewards employees for innovation, professionalism, and personal development. Client Support has traditionally been the launching pad for long term careers at Advent that span multiple business units. Advent will provide new Client Support Representatives with 2-4 weeks of extensive and formalized training. Throughout the training period, all candidates are required to pass assessment tests and a final certification as a requirement for continued employment.

Job Responsibilities
Provide high level and in depth technical support by resolving inquiries by phone, e-mail and web, in a manner and time frame consistent with department and team service levels and goals.
Work collaboratively with clients, team members, implementation consultants, and resources across the company to achieve desired results.
Continue internal education, training and certifications to stay ahead of an evolving financial industry landscape, learn new product releases, and increase your value to the company and the client base.
Own and address client needs and product issues from inception to resolution.
Interpret and validate technical issues, test solutions, follow-up and escalate when necessary.
Maintain and create detailed documentation through logging of support cases, e-mail and knowledge base articles for client and internal use.

Qualification Requirements
Strong customer focus and ability to manage and exceed clients’ expectations for support.
Excellent interpersonal skills and ability to work well within a team environment.
Superior troubleshooting and analysis / resolution skills.
Proven aptitude to learn complex technical and theoretical information quickly.
Ability to prioritize and manage multiple complex issues and adapt to different challenges and changing priorities.
Excellent written and verbal communication skills in English, with a strong attention to detail.
Ability to understand and convey client business requirements to senior level resources for escalation.
Working knowledge of MS Windows, MS Office, system architecture and environments.
Occasional weekend on-call availability needed to satisfy Advent’s 24x7 Global support model.
All levels welcome to apply.

If you've got what it takes to be a great Client Support Representative and want to work on a hardworking, success-oriented and fun team, then apply today.

At SS&C Advent, you will find a rewarding career where you can thrive at every level. We invest in our employees through offering competitive compensation and benefits, progressive training opportunities, and wellness programs that empower employees to achieve total (physical, financial, social & community) wellbeing. In addition to challenging and meaningful work, you will find a strong work-life balance and deep commitment to giving back to the communities where we live and work. Advent’s culture thrives on teamwork and diversity. So, bring your unique perspective and talent to Advent and thrive in your work today!
SS&C Advent is an equal opportunity employer, committed to a diverse workforce.