Desktop Support Engineer - NYC

IT / Computer / Software New York City, New York


Position at Innovative Technology Solutions

Innovative Technology Solutions (ITS) is a nationwide leader in providing IT Services and Solutions to large Fortune 100 corporations. Those services include Help Desk, Desk Side Support, PC Life Cycle Support, PC and Wintel/Unix Server Hardware Maintenance.

 ITS has improved the performance for the world's most sophisticated companies, and we owe our success to our employees. Your time and your knowledge are important - make the most of both. At ITS, we've continually empowered our employees to develop their skills and advance in their careers. It's our philosophy, along with our uncompromising commitment to customer satisfaction that has made ITS a success and a great place to work.

ITS is currently looking for a Help Desk Representative with Windows/MAC support experience.  

What you'll be doing:

  • Providing level 1-2 support for all hardware devices including but not limited to laptops, desktops, printers, scanners and assorted Wi-Fi devices as well as perform Lifecycle Management of workstations and mobile devices.
  • Platforms include Windows/Apple. Phone, chat, and remote-control support.
  • Knowledge of Office 365, VPN, network print and drive mapping is needed.

Qualifications include:

  • Associate degree or equivalent from two-year college or technical school and 3-5 years related experience, or equivalent combination of education and experience
  • A+ certification preferred, or ability to complete within 6 months
  • Support Level 1-2 for All Hardware Printers / Scanners/ Laptop/ Desktop/ Wi-Fi)
  • Perform Lifecycle Management (Workstations/Mobile Devices)
  • Good Knowledge – Bit locker
  • Basic Knowledge – IP Phones
  • Basic Knowledge – AirWatch a. iPhone/iPads/Android/MAC b. Profile Management c. App Deployment
  • Basic Knowledge – LANDesk – Windows Imaging
  • Basic Knowledge - Meraki
  • Excellent Knowledge - Kaspersky a. Installation b. Management c. Remediation
  • Good Knowledge - O365 a. Creation of email Address b. Delegation c. Resources d. Archives e. Office 2016 (Outlook, Word, Excel, PowerPoint, OneNote, OneDrive) f. SharePoint
  • Basic Knowledge - Active Directory, GPO, Users, Groups, DHCP
  • VPN – Pulse Secure

ITS offers a competitive salary and benefits program which includes:

  • Medical/dental plans
  • Prescription drug program
  • Vision plan
  • 401(k) with company match
  • Tuition reimbursement
  • Flexible spending account

ITS is committed to providing equal employment opportunity in all aspects of employment to all applicants and employees, regardless of age, color, race, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, veteran status, genetic information or other legally protected status.