Help Desk Representative

IT / Computer / Software Peoria, Illinois Schaumburg, Illinois Palm City, Florida Manalapan, New Jersey


Position at Innovative Technology Solutions

ITS has an immediate opening for a Help Desk Representative Associate.  This is a third shift position including weekends.  Friday - Wednesday from 11:30PM to 8AM.
Responsibilities will include:
  • Providing quality customer support from an information technology (IT) Help Desk and/or Call Center
  • Responding to incoming calls received via telephone, intranet, e-mail, and fax from external and internal customers including field technicians
  • Moving parts used, ordering parts, posting parts, monitoring call activity, and closing calls in designated call tracking systems
  • You will also have frequent contact with internal and external IT customers, all help desk peers, and managers
  • Supporting other help desk associates

Qualifications will include:

  • High School Diploma or GED Associates degree preferred
  • A+ Certification preferred
  • Previous experience providing customer services (not necessarily support) over the telephone
  • Excellent communication skills with the ability to communicate effectively via documentation, telephone, and e-mail with customers and peers in varying roles
  • An Understanding of PC software, operating systems and applications, networks, and possibly hardware (peripherals) troubleshooting skills preferred
  • Basic level knowledge of the functional specifications of software, networks, and hardware