Description

• Providing quality customer support from an information technology (IT) Help Desk and/or Call Center
• Responding to incoming calls received via telephone, intranet, e-mail, and fax from external and internal customers including field technicians
• Moving parts used, ordering parts, posting parts, monitoring call activity, and closing calls in designated call tracking systems
• You will also have frequent contact with internal and external IT customers, all help desk peers, and managers
• Supporting other help desk associates

Qualifications will include:

• High School Diploma or GED Associates degree preferred
• A+ Certification preferred
• Previous experience providing customer services (not necessarily support) over the telephone
• Excellent communication skills with the ability to communicate effectively via documentation, telephone, and e-mail with customers and peers in varying roles
• An Understanding of PC software, operating systems and applications, networks, and possibly hardware (peripherals) troubleshooting skills preferred
• Basic level knowledge of the functional specifications of software, networks, and hardware