Help Desk Representative - Bi-Lingual (German)

IT / Computer / Software Schaumburg, Illinois


Position at Innovative Technology Solutions

Innovative Technology Solutions (ITS) is a leading provider of managed IT services that enhance enterprise IT through scalable solutions in device management, service desk, network monitoring and more. With a focus on end user satisfaction, ITS delivers increased employee productivity, optimized system performance and strategic value through measurable infrastructure ROI. Click to learn more about ITS

This is a full time permanent position w/our full benefits.

ITS is looking for a German speaking Help Desk Analyst to join our team at our corporate office in Schaumburg, IL.
  • Fluent in both German and English required
  • Monday-Friday: 1am-10am CST schedule
Responsibilities will include:
  • German/English technical support for international clients.
  • PC software and/or hardware systems support via telephone or e-mail in accordance with service level requirements
  • End user support; Windows 7/10, O365 and MS Office apps
  • Providing quality customer support from an information technology (IT) Help Desk
  • You will also have frequent contact with internal and external IT customers, all help desk peers, and managers

Qualifications will include:

  • Associate's degree or equivalent and 1-3 years technical experience
  • Ability to work Monday-Friday 1:00AM-10:00AM CST 
  • Must be fluent in German with all forms of communications including, speaking, reading and writing.
  • A+ Certification preferred
  • Excellent communication skills with the ability to communicate effectively via documentation, telephone, and e-mail with customers and peers in varying roles
  • Strong PC software, operating systems and applications, networks, and possibly hardware (peripherals) troubleshooting skills 
  • Medical/dental plans
  • Prescription drug program
  • Vision plan
  • 401(k) with company match
  • Tuition reimbursement
  • Flexible spending account

Development and Training:

  • Development is at the core of what we do and ITS is committed to providing our employees with the opportunity to expand their skillsets. You’ll be given the resources and mentorship you need to succeed in a company committed to education, development and organic growth.
ITS is committed to providing equal employment opportunity in all aspects of employment to all applicants and employees, regardless of age, color, race, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, veteran status, genetic information or other legally protected status.