Front Desk Associate

Bilingual Language Preferred: English /Spanish
Travel: May Require Occasional Local Travel

Clinic Staff / Front & Back Office / Technicians Lancaster, CA


Description

Front Office Associate,

are the ambassadors at our clinics for our patients. They provide service, answers questions, find solutions, and provide information to our patients. 

  • Front Office Assistants Ensure every patient has a excellent visit and experience while visiting our clinics.
  • Perform patient check-in process; verify demographics, insurance info on route slip.
  • Understand and perform the patient check-out procedures.
  • Collect and document the patient’s chief complaint, current medications, etc.
  • Verify the patient’s health history.
  • Inputs documentations, insurance information in Patient Records and online systems
  • Ability to scan and upload Driver’s License and Insurance Cards.
  • Ability to do a basic Visual Acuity (VA) assessment.
  • Ability to perform an intraocular pressure test with a Tonopen unit.
  • Advocate and assist in maintaining a clean, neat, and cheerful environment where our patients feel comfortable.

Required:
High school diploma, GED or equivalent.

Preferred:
Experience in the Ophthalmic or Optometric Industry
Experience in a medical office and/or customer service