Director Clinic Field Operations

Bilingual Language Preferred: English
Travel: Requires Travel between clinics as needed

Clinic Leadership / Field OperationsHybrid Remote, Los Angeles, CA


Description

Director, Clinic Field Operations
Territory: Los Angeles County 
Daily Travel to Clinic locations

Acuity Eye Group as one of the country’s most vertically aligned and comprehensive Vision care companies.

Oversee a portfolio of successful clinics: develop multi-unit level strategies to achieve each clinic’s financial, operational, and customer-service goals, while addressing each clinic’s unique strengths and challenges. Oversight of the region’s clinical and non-clinical staff to ensure achieving Clinical Excellence.

Creates an accountable environment where patient care comes first.

Growth and Opportunity. 

  • Ensures effective utilization of support departments resources for each Clinic in achieving their practice objectives, development of productive schedules so Clinicians can remain productive in a comprehensive Ophthalmology practice environment.
  • Partners with Clinical and Non-Clinical to consistently implement Company culture, values, standards and best operational practices.
  • Builds relationships with optometrists and physicians in assigned region for optimal flow of patient referrals.

Growing Revenue and Profit

  • Leads revenue and profit growth for each clinic.
  • Results driven; aligns and allocates time and energy on key drivers.
  • Understands key metrics, revenue drivers, and ROI expense analytics.
  • Understands Regional market drivers and competition.
  • Oversees the execution of the Marketing plan by location.
  • Drives year-over-year revenue and profit growth for each practice assigned; meets/exceeds NOI budgets for each practice assigned.

Developer of Staff

  • Coaches entire team, Front Office Staff, and Back Office staff to develop comprehensive, financially successful practices, improve encounter efficiency and ensure patient retention.
  • Clearly communicates vision and aligns team members around it
  • Creates a win/win need for change.
  • Appropriately delegates authority and responsibility and holds accountable.
  • Recognizes and celebrates success.
  • Active listener/observer of behavior.
  • Identifies, develops, and promotes Staff while ensuring direct reports similarly develop their team.
  • Provides continual, direct feedback, coaching vs. directing.
  • Ability to develop trusting, mutually respectful relationships with professionals.
  • Tailors coaching style to the individual’s needs and appropriate professional boundaries (e.g., clinicians).
  • Oversees the attracting, recruiting, onboarding, developing, and retention of Office Leads, Opticians, Regional Support talent, Front Office, and Back Office staff.

Strategic Planner

  • Sets realistic monthly, quarterly, and annual objectives.
  • Measures and communicates monthly results.
  • Prioritizes work and time/schedule to achieve business objectives.
  • Plans (6-12months) to anticipate and overcome potential obstacles to success.
  • Ability to multitask effectively and work in a fast paced and sometimes ambiguous environment, without compromising quality of work.
  • Ability to prioritize tasks and projects with limited direction, while understanding and contributing to the success of the clinic.

Business Acumen

  • Detail oriented, organized, process focused, problem solver.
  • Self-motivated proactive, customer service focused.
  • Assesses and deploys resources to meet annual budgets.
  • Builds business and leadership skills of others to take appropriate action to generate positive cash flow.
  • Proficient knowledge of operational processes and best practices.
  • Proficient in the office level financials and balance sheets.
  • Interpret and apply policies and procedures
  • Effective Collaborator with Peers and Support Resources
  • Oriented towards team success.
  • Effectively communicates needs and expectations.
  • Engages others in the regional plan; shares best practices.
  • Innovates to improve operational processes.
  • Resourceful; optimistic; humble.

REQUIRED:  Equivalent to Bachelor’s degree in Business, Finance, Accounting or Healthcare Administration or equivalent and (8-10) eight to ten or more years of both complex business and managerial experience; or equivalent combination of education, training, and experience. 

Travel Requirements: Daily travel between assigned Clinics. Travels as needed to support assigned markets and teams.

DESIRABLE:  Master’s degree in Business, Finance, Accounting or Healthcare Administration. Considerable prior coursework or on-the-job training in ophthalmology, insurance, or regional management.  Knowledge of WORD, EXCEL, POWERPOINT; experience managing subordinates and teams.

CERTIFICATES/LICENSES/REGISTRATIONS: Valid Driver’s License