Practice Manager

Bilingual Language Preferred: English
Travel: May Require Occasional Local Travel

Clinic Leadership / Field Operations Anaheim, CA


Description

Practice Manager

Manages a team of employees at a designated office location(s), generally two or more, while simultaneously working front desk and back office in assigned office(s).  Develops team through effective leadership, coaching, and mentoring.  Responsible for managing the scheduling of office staff to ensure the office has appropriate coverage.  Responsible for ensuring their team maintains an appropriate and adequate clinical supply and inventory in the office, while simultaneously remaining fiscally responsible.  Supports and champions Company goals, communication, practices, and initiatives at their office location(s).

  • Partners with DFO, Doctors and clinic staff to create an accountable environment where patient care comes first.
  • Manages and oversees patient census for assigned office. Monitors and adjusts clinic performance, patient flow, expenditures, and doctor schedules to ensure optimal staffing levels.
  • Prepares and controls the clinic budget aiming for minimum expenditure and efficiency.
  • Develops, implements, and maintains budgetary and resource allocation plans.
  • Participates in planning and implementation of regional and company goals, programs and objectives, personnel, resources, and equipment/supplies.
  • Organizes, manages, and coordinates all operational and administrative processes. Manages support staff; organizes and oversees clinic schedules and assignments to meet operational needs.
  • Participates in Human Resources related functions, including talent acquisition (e.g. interviewing and selecting talent), talent management (e.g. performance reviews, merit increases, disciplinary actions), and timekeeping/attendance. Partners with HR as needed.
  • Provides effective leadership. Coaches, develops, mentors, evaluates, and counsels staff.
  • Delegate responsibilities to the best employees to perform them while enforcing all policies, procedures, standards, specifications, guidelines, training programs, and cultural values.
  • Resolve internal staff conflicts efficiently and to the mutual benefit of those involved.
  • Fosters team member engagement and development of corporate culture.
  • Leads daily huddles and at least one office meeting per month to communicate updates and dialogue with team.
  • Ability to perform Front Office and Back Office duties if needs arise to ensure smooth clinic operations.
  • Works with the Compliance Department to conduct required compliance audits for office (monthly, quarterly, annually).
  • Maintains strict compliance with State, Federal and other regulations (e.g., OSHA, WC, HIPAA, ADA, FEHA, DOL, HR policies and practices).
  • Provides feedback regarding specific tactics that change outcomes (including, but not limited to, those of a financial nature, or those that are patient-focused) so the rest of the organization can benefit.

REQUIRED:  Minimum 3-5 years of related work and staff management experience. Operational management knowledge of medical offices and best practices.  Equivalent to high school diploma or general education degree (GED).

DESIRABLE:  Bachelor’s Degree.  Experience as an Office Administrator or Manager and/or experience in the Ophthalmic industry.  Knowledge of Care Cloud and other EMR applications.  

CERTIFICATES/LICENSES/REGISTRATIONS:

  • Valid Driver’s License
  • Certified Ophthalmic Assistant or Technician Desired