IT Field Technician I

Bilingual Language Preferred: None
Travel: Requires Travel between clinics as needed

Information Technology La Quinta, CA


Description

IT Field Technician

  • Onsite with Local Travel to nearby clinics as needed.
  • Not Remote 

Responsible for day-to-day tasks functioning primarily as entry/mid-level IT technical resources supporting users in offices, and healthcare settings. Individuals will Interact with offices and vendors, facilitating support, optimization, enhancements of various end-user applications such as Microsoft Office, Google Workspace, point-of-sale systems, printing, and more.

  • Travel to clinic locations for troubleshooting and/or software and hardware installations.
  • Troubleshoot and resolve various hardware, software, and other system problems, replacing components when necessary.
  • Responsible for deploying standardized setup for PCs, printers, and communication systems. Install, set up, and provide support and troubleshooting assistance to personnel regarding PC hardware, operating system, software installation and printer issues. Work with imaging software to image and deploy newly imaged computers for rollout.
  • Consult with IT management on problems found and possible solutions. Carry out IT security policies and report security problems to IT management to establish requirements for new systems or modifications to our network.
  • Document all service call and work history using the Help Desk.
  • Maintain an appropriate professional appearance and demeanor in accordance with Company policies.
  • Keep commitments and keep direct supervisor informed of work progress, timetables, and issues.
  • Maintain strict compliance with State, Federal and other regulations (e.g., OSHA, WC, HIPAA, ADA, FEHA, DOL, HR policies and practices).

REQUIRED:

  • Any combination totaling 3 years of experience:
    • College coursework in Information Technology (IT), IT Management, or a closely related discipline, as measured by the following conversion table or its proportional equivalent:
      • 60 semester hours or associate degree equals one year
      • 90 semester hours equals two years
      • 120 semester hours or bachelor’s degree equals three years
    • Work experience in enterprise help desk support.
  • Ability to daily travel to clinic / field locations

DESIRABLE:

  • CompTia Net+, A+ Certification
  • Microsoft MCSE / MCP

CERTIFICATES/LICENSES/REGISTRATIONS: Valid Driver’s License