Senior Help Desk Technician | Req#4131

Falls Church, Virginia

Apply

Description

ActioNet is hiring a Senior Help Desk Technician in Falls Church, VA. This position requires a Secret clearance.

Primary Responsibilities:
• Provide Tier 2/3 Help Desk support for HQ end users, resolving escalated incidents and service requests.
• Lead and mentor Help Desk Technicians, ensuring adherence to service desk procedures and standards.
• Oversee hardware deployment, peripheral installs, preventative maintenance, and printer mapping.
• Support imaging of end-user devices (EUDs) using SCCM task sequences and Windows lifecycle management.
• Ensure EUDs comply with STIG baselines, IAVM alerts, and zero-day patching requirements.
• Coordinate with the ISSO and cybersecurity staff on security-related issues and configuration changes.
• Support ServiceNow and MHS ticket management systems, ensuring tickets are tracked, escalated, and resolved within SLA.
• Diagnose and troubleshoot complex hardware, software, and connectivity issues, coordinating with vendors when necessary.
• Support user onboarding and offboarding via DD2875 (SAAR) forms and the Virtual Check-In/Check-Out process.
• Document procedures, maintain license tracking, and provide input for IG inspections and audits.

Required Job Experience:
• 5–7 years of experience in Help Desk, Deskside, or End User Support roles in enterprise or DoD environments.
• Experience providing Tier 2/3 technical support, mentoring junior staff, and handling escalated incidents.
• Strong technical background in Windows OS, SCCM imaging, and enterprise device management.
• Familiarity with DHA/MHS IT environments, including ServiceNow ticketing, RMF, and cybersecurity compliance.
• Excellent troubleshooting, communication, and customer service skills.

Degree (Required or certifications below can be substituted in lieu of):
• Associate’s or Bachelor’s Degree in Information Technology, Computer Science, or related field.

Certification (Preferred one of the following in lieu of Required Degree):
• DoD 8570.01-M IAT Level II certification (e.g., Security+).
• HDI Support Center Analyst or HDI Desktop Support Technician.
• Microsoft Certified: Modern Desktop Administrator Associate.

ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security and IT Managed Services.   With 26+ years of stellar past performance, ActioNet is the premier Trusted Innogrator! 
Core Capabilities: 
  • Advanced and Managed IT Services 
  • Agile Software Development 
  • DevSecOps 
  • Cybersecurity 
  • Health IT 
  • C4ISR & SIGINT 
  • Data Center Engineering & Operations 
  • Engineering & Installation 
Why ActioNet? 
At ActioNet, our Passion for Quality is at the heart of everything we do: 
  • Commitment to Employees: We are committed to making ActioNet a great place to work and continue to invest in our ActioNeters. 
  • Commitment to Customers: We are committed to our customers by driving and sustaining Service Delivery Excellence. 
  • Commitment to Community: We are committed to giving back to our community, helping others, and making the world a better place for our next generation. 
ActioNet is proud to be named a Top Workplace for the twelfth year in a row (2014 - 2025). We have a 98% customer retention rate. We are passionate about the inspirational missions of our customers, and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health, and well-being of our nation. 
 
What's in It For You? 
As an ActioNeter, you get to be part of an exceptional team and a corporate culture that nurtures mutual success for our customers, employees, and communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy, and a desire to develop your skills, experience, and career. Are you ready to make a difference? 
ActioNet is an equal-opportunity employer and values inclusion at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
 
Full-Time Employees are eligible to participate in our ActioNet’s Benefits Program: 
  • Medical Insurance 
  • Vision Insurance 
  • Dental Insurance 
  • Life and AD&D Insurance 
  • 401(k) Savings Plan 
  • Education and Professional Training 
  • Flexible Spending Accounts (FSA) 
  • Employee Referral and Merit Recognition Programs 
  • Employee Assistance and Identity Theft Protection 
  • Paid Holidays: 11 per year 
  • Paid Time Off (PTO) 
  • Disability Insurance 
ActioNet is an equal opportunity employer and value inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 
********Direct Applicants, only.  No Agencies, No third-party recruiters, please******** 
  

 

Apply Apply Later
← Back to Current Openings

Share