Help Desk Technician | Req#4127

BETHESDA MD, Maryland

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Description

ActioNet is hiring a Help Desk Technician in Bethesda, MD. This position requires a Secret clearance.

Primary Responsibilities:
• Serve as Tier 1 Help Desk support, acting as the initial point of contact for Bethesda end users.
• Respond to incidents, service requests, and trouble tickets using ServiceNow or other approved ITSM platforms.
• Deploy, configure, and support end-user devices (EUDs), including imaging via SCCM task sequences.
• Provide installation and troubleshooting for hardware, software, printers, and peripherals.
• Resolve routine issues with operating systems, Microsoft 365 applications, and connectivity; escalate to Senior Help Desk or higher-tier support as necessary.
• Ensure end-user devices remain compliant with STIG baselines, IAVM alerts, and security patch requirements.
• Support onboarding and offboarding of personnel, including SAAR-N (DD2875) forms and Virtual Check-In/Check-Out procedures.
• Maintain accurate records of user issues, resolutions, and system configurations in accordance with ITACS standards.
• Provide professional customer service through clear communication, prompt resolution, and courteous support.
• Assist with IG inspections and audits by preparing documentation and service desk reports.

Required Job Experience:
• 1–3 years of experience in Help Desk or End User Support in enterprise or DoD environments.
• Knowledge of Windows operating systems, Microsoft Office 365, and basic networking.
• Familiarity with IT service management (ITSM) ticketing systems such as ServiceNow.
• Basic understanding of DoD IT environments, STIGs, and RMF compliance requirements.
• Strong troubleshooting skills and a customer-first mindset.

Degree (Required or certifications below can be substituted in lieu of):
• Associate’s Degree in Information Technology, Computer Science, or related field.

Certification (Preferred one of the following in lieu of Required Degree):
• DoD 8570.01-M IAT Level I or II certification (e.g., A+, Network+, or Security+).
• HDI Support Center Analyst certification.
• Microsoft Certified: Modern Desktop Administrator Associate.

 

 
ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security and IT Managed Services.   With 26+ years of stellar past performance, ActioNet is the premier Trusted Innogrator! 
Core Capabilities: 
  • Advanced and Managed IT Services 
  • Agile Software Development 
  • DevSecOps 
  • Cybersecurity 
  • Health IT 
  • C4ISR & SIGINT 
  • Data Center Engineering & Operations 
  • Engineering & Installation 
Why ActioNet? 
At ActioNet, our Passion for Quality is at the heart of everything we do: 
  • Commitment to Employees: We are committed to making ActioNet a great place to work and continue to invest in our ActioNeters. 
  • Commitment to Customers: We are committed to our customers by driving and sustaining Service Delivery Excellence. 
  • Commitment to Community: We are committed to giving back to our community, helping others, and making the world a better place for our next generation. 
ActioNet is proud to be named a Top Workplace for the twelfth year in a row (2014 - 2025). We have a 98% customer retention rate. We are passionate about the inspirational missions of our customers, and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health, and well-being of our nation. 
 
What's in It For You? 
As an ActioNeter, you get to be part of an exceptional team and a corporate culture that nurtures mutual success for our customers, employees, and communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy, and a desire to develop your skills, experience, and career. Are you ready to make a difference? 
ActioNet is an equal-opportunity employer and values inclusion at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
 
Full-Time Employees are eligible to participate in our ActioNet’s Benefits Program: 
  • Medical Insurance 
  • Vision Insurance 
  • Dental Insurance 
  • Life and AD&D Insurance 
  • 401(k) Savings Plan 
  • Education and Professional Training 
  • Flexible Spending Accounts (FSA) 
  • Employee Referral and Merit Recognition Programs 
  • Employee Assistance and Identity Theft Protection 
  • Paid Holidays: 11 per year 
  • Paid Time Off (PTO) 
  • Disability Insurance 
ActioNet is an equal opportunity employer and value inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 
********Direct Applicants, only.  No Agencies, No third-party recruiters, please******** 
  

 

 

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