Tier 2 - Desk Side Support - IT Specialist | Req#4181

Washington, DC

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Description

Location: Washington, D.C.
Clearance Requirement: U.S. Citizenship with eligibility for High Public Trust

ActioNet is seeking a Tier 2 - Desk Side Support - IT Specialist   to provide technical and administrative support for IT operations in Washington, DC. The ideal candidate will have a Bachelor’s degree, 3+ years of experience supporting business, technical, and IT personnel, and a proven record of reliability and professionalism. This position combines hands-on IT systems support with administrative coordination to ensure efficient daily operations and project success.
 
Salary Range:  65,000-75,000
 
Responsibilities:
  • Provide Tier 2 desk side and remote support for end-user systems, peripherals, and network connectivity.
  • Diagnose and resolve complex issues involving Windows OS, Active Directory, AVD performance, SCCM client health, BitLocker recovery, and Intune-managed devices.
  • Perform system imaging, patch deployment, and configuration management using SCCM and Intune.
  • Manage user accounts, permissions, and group policies in Microsoft 365 and Active Directory.
  • Collaborate with Tier 3 and Infrastructure teams for escalation and advanced troubleshooting.
  • Perform administrative and clerical tasks to support IT operations and project activities.
  • Maintain and organize project files, reports, and technical documentation both electronically and manually.
  • Schedule and coordinate meetings, prepare agendas, and record minutes and action items.
  • Draft and edit correspondence, project reports, and technical briefings based on notes or verbal direction.
  • Create and maintain spreadsheets for budgeting, cost tracking, and project status updates.
  • Manage office calendars, meeting logistics, and travel arrangements for staff.
  • Support IT-related data entry, record management, and non-technical documentation tasks.
  • Monitor IT asset inventory and assist with procurement tracking.
  • Ensure compliance with IT security policies, standards, and procedures.
  • Mentor junior administrative and technical personnel as required.
  • Handle sensitive or classified materials with discretion and accuracy.
  • Provide word processing, spreadsheet, and database support for IT teams.
  • Contribute to the improvement of administrative workflows and technical support processes.
Qualifications:
  • Associate's degree in Information Technology, Computer Science, or a related discipline.
  • 3+ years of progressively responsible experience in IT support and administrative roles.
  • Proficiency with Microsoft Office Suite, SharePoint, and IT management tools (SCCM, Intune, Active Directory).
  • Preferred certifications: CompTIA Security+ and/or Microsoft Certified: Endpoint Administrator Associate.
 
 
 
ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security, and IT Managed Services. With 25+ years of stellar past performance, ActioNet is the premier Trusted Innogrator!
 
Core Capabilities: 
  • Advanced and Managed IT Services
  • Agile Software Development
  • DevSecOps
  • Cybersecurity
  • Health IT
  • C4ISR & SIGINT
  • Data Center Engineering & Operations
  • Engineering & Installation
Why ActioNet? 
At ActioNet, our Passion for Quality is at the heart of everything we do:
  • Commitment to Employees: We are committed to making ActioNet a great place to work and continue to invest in our ActioNeters.
  • Commitment to Customers: We are committed to our customers by driving and sustaining Service Delivery Excellence.
  • Commitment to Community: We are committed to giving back to our community, helping others, and making the world a better place for our next generation.
ActioNet is proud to be named a Top Workplace for the eleventh year in a row (2014 - 2024). We have a 98% customer retention rate. We are passionate about the inspirational missions of our customers, and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health, and well-being of our nation.
What's in It For You? 
As an ActioNeter, you get to be part of an exceptional team and a corporate culture that nurtures mutual success for our customers, employees, and communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy, and a desire to develop your skills, experience, and career. Are you ready to make a difference?
 
ActioNet is an equal-opportunity employer and values diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
 
Full-Time Employees are eligible to participate in our ActioNet’s Benefits Program: 
  • Medical Insurance
  • Vision Insurance
  • Dental Insurance
  • Life and AD&D Insurance
  • 401(k) Savings Plan
  • Education and Professional Training

 

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