Senior Help Desk Technician | Req#4130

Jacksonville, Florida

Apply

Description

ActioNet is hiring a Senior Help Desk Technician in Jacksonville, FL. This position requires a Secret clearance.

Primary Responsibilities:
• Provide Tier 2/3 Help Desk support for DET JAX end users, resolving escalated incidents and service requests.
• Mentor and guide Help Desk Technicians to ensure consistent, high-quality service delivery.
• Deploy, configure, and maintain end-user devices (EUDs), peripherals, and printers in compliance with DoD standards.
• Perform device imaging using SCCM task sequences and manage Windows OS lifecycle activities.
• Ensure EUDs remain compliant with STIGs, IAVM alerts, and required security patches.
• Support onboarding and offboarding processes, including SAAR-N (DD2875) forms and Virtual Check-In/Check-Out procedures.
• Troubleshoot and resolve complex hardware, software, and connectivity issues, escalating as needed.
• Track and manage tickets in ServiceNow and MHS systems, ensuring SLA compliance.
• Coordinate with cybersecurity staff and ISSO on security incidents, configuration changes, and compliance matters.
• Document technical procedures, maintain inventory records, and support IG inspections and audits.

Required Job Experience:
• 5–7 years of experience in Help Desk, Deskside, or End User Support roles in enterprise or DoD environments.
• Experience providing Tier 2/3 support and mentoring junior Help Desk staff.
• Strong technical skills with Windows OS, SCCM imaging, and enterprise device management.
• Familiarity with DoD IT environments, ServiceNow, RMF processes, and cybersecurity compliance.
• Proven troubleshooting ability, strong communication, and customer service orientation.

Degree (Required or certifications below can be substituted in lieu of):
• Associate’s or Bachelor’s Degree in Information Technology, Computer Science, or related field.

Certification (Preferred one of the following in lieu of Required Degree):
• DoD 8570.01-M IAT Level II certification (e.g., Security+).
• HDI Support Center Analyst or HDI Desktop Support Technician.
• Microsoft Certified: Modern Desktop Administrator Associate.

 

 
ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security and IT Managed Services.   With 26+ years of stellar past performance, ActioNet is the premier Trusted Innogrator! 
Core Capabilities: 
  • Advanced and Managed IT Services 
  • Agile Software Development 
  • DevSecOps 
  • Cybersecurity 
  • Health IT 
  • C4ISR & SIGINT 
  • Data Center Engineering & Operations 
  • Engineering & Installation 
Why ActioNet? 
At ActioNet, our Passion for Quality is at the heart of everything we do: 
  • Commitment to Employees: We are committed to making ActioNet a great place to work and continue to invest in our ActioNeters. 
  • Commitment to Customers: We are committed to our customers by driving and sustaining Service Delivery Excellence. 
  • Commitment to Community: We are committed to giving back to our community, helping others, and making the world a better place for our next generation. 
ActioNet is proud to be named a Top Workplace for the twelfth year in a row (2014 - 2025). We have a 98% customer retention rate. We are passionate about the inspirational missions of our customers, and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health, and well-being of our nation. 
 
What's in It For You? 
As an ActioNeter, you get to be part of an exceptional team and a corporate culture that nurtures mutual success for our customers, employees, and communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy, and a desire to develop your skills, experience, and career. Are you ready to make a difference? 
ActioNet is an equal-opportunity employer and values inclusion at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
 
Full-Time Employees are eligible to participate in our ActioNet’s Benefits Program: 
  • Medical Insurance 
  • Vision Insurance 
  • Dental Insurance 
  • Life and AD&D Insurance 
  • 401(k) Savings Plan 
  • Education and Professional Training 
  • Flexible Spending Accounts (FSA) 
  • Employee Referral and Merit Recognition Programs 
  • Employee Assistance and Identity Theft Protection 
  • Paid Holidays: 11 per year 
  • Paid Time Off (PTO) 
  • Disability Insurance 
ActioNet is an equal opportunity employer and value inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 
********Direct Applicants, only.  No Agencies, No third-party recruiters, please******** 
  

  

Apply Apply Later
← Back to Current Openings

Share