Description

Technologist SME

Position summary

Serves as the senior hands-on mobility engineering and technology advisory resource for Enterprise Mobility Support Services. Leads complex technical analysis, configuration engineering, testing, troubleshooting, security reviews, and evaluation of emerging capabilities. Works with the Systems Architect IV to implement approved designs and with operations and support teams to resolve difficult problems, improve service reliability, and provide evidence-based recommendations for advancing  mobility services.

Salary up to:$ 230K

Principal responsibilities

• Provide advanced engineering and escalation support for device enrollment, provisioning, compliance policies, containerized applications, identity and access, synchronization, and interoperability across mobile platforms.
• Configure, evaluate, and troubleshoot agency-approved mobility technologies, including MaaS360, Intune, Apple Business Manager, Samsung Knox Mobile Enrollment, and related Microsoft 365 and identity integrations.
• Engineer and maintain approved GFE and BYOD device and application configurations; assess patch impacts, coordinate vendor release information, and implement approved updates through change management.
• Develop and execute functional, regression, integration, performance, and user-experience tests for devices, applications, controls, patches, and infrastructure changes; document results and production readiness recommendations.
• Perform programmatic security reviews at least every six months, detailed annual reviews associated with major operating system releases, and annual assessments of mobility technologies and services; document findings and recommended remediation.
• Assess and implement approved device, container, and infrastructure hardening using applicable agency standards, DISA STIGs, CIS Benchmarks, and NIST guidance; provide technical evidence supporting authorization and continuous monitoring.
• Coordinate immediately with agency CSIRT upon identifying malware or data spills; support diagnosis, scope analysis, and authorized selective or full device wipes, consistent with agency procedures and BYOD boundaries.
• Conduct vendor-neutral product research, comparative evaluations, technical risk and end-of-support analyses, and pilots when authorized; prepare the semiannual service recommendations report and supporting technical briefings.
• Analyze recurring incidents, platform data, and service trends to identify root causes and practical improvements; develop troubleshooting guides, SOP updates, knowledge articles, and technical training for support personnel.

Qualifications:

• Bachelor’s degree in information technology, cybersecurity, computer science, or a related field, or equivalent relevant experience subject to applicable labor category rules.
• 8 or more years supporting enterprise mobility technologies and operations, including at least 3 years performing advanced engineering, complex troubleshooting, technical assessments, or platform integration.
• Deep hands-on expertise with mobile device management, iOS/iPadOS and Android, BYOD containerization, device compliance, mobile application integration, and mobility security.
• Experience planning tests, evaluating products and technical claims, documenting security findings, remediating vulnerabilities, and communicating actionable recommendations to technical and management audiences.

Preferred qualifications: Direct MaaS360 and Intune experience; relevant endpoint, mobility, or cybersecurity certifications; scripting and automation skills; experience with federal security reviews and cross-provider incident resolution.