Field Technician - Level III | Req#4553

Montgomery, Alabama

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Description

ActioNet is looking for a Field Technician (Tier III) located in Montgomery, AL .Candidates should be eligible for a Secret Clearance for the Defense Program.The Field Technician will provide support to end users on a variety of issues.
 
Work location would be Maxwell AFB OR at Gunter Annex in Montgomery, AL
 
Responsibilities
  • Identifies, researches, and resolves technical problems.
  • Provides on-site end-user support, telecom installation, maintenance, and repairs to a wide variety of telecommunications' systems, equipment, cabling, and to other related systems and equipment at all locations.
  • Aids in asset management of on-site devices.
  • Responds to and diagnoses problems through discussion with users.
  • Ensures a timely process through which problems are resolved. Includes problem recognition, research, isolation, resolution, and follow-up steps.
  • Responds to telephone calls, email and personnel requests for technical support.
  • Documents, tracks, and monitors the problem to ensure a timely resolution.
  • Resolve complex issues requiring detailed systems and applications knowledge that have been escalated from Tier I.
  • Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
  • Simulates or recreates user problems to resolve operating difficulties.
  • Recommends systems modifications to reduce user problems.
  • Diagnose, analyze, and repair technical hardware and software issues, as well as counsel and assist clients on the best course of action.
 
Required Qualifications & Skills
  • Bachelors Degree plus 1-2 years of experience OR in lieu of degree 6+ years Field Technician support experience supporting computer networks, software, and hardware
  • Eligible for Secret Clearance (US Citizen)
  • Security + CE or equivalent to the appropriate level of certification IAW DoD 8570.01-M Information Assurance Workforce Improvement Program to perform job duties.
 
About ActioNet
 
ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT solutions provider with 27+ years of stellar performance. Our expertise spans Agile Software Engineering, Cloud Solutions, Cybersecurity, and IT Managed Services.
  • With a 98% customer retention rate, ActioNet is proud to be named a Top Workplace for 11 consecutive years (2014–2024).Why ActioNet?At ActioNet, our Passion for Quality is at the heart of everything we do:Commitment to Employees: A great place to work with ongoing investment in our people.Commitment to Customers: Driving and sustaining service delivery excellence.Commitment to Community: Giving back and building a better world for future generations.What’s in It for You?
    • Medical, Dental, and Vision Insurance
    • 401(k) Savings Plan
    • Paid Time Off (PTO) & 11 Paid Holidays
    • Life and Disability Insurance
    • Education and Professional Training
    • Flexible Spending Accounts (FSA)
    • Employee Recognition and Referral Programs
    • Employee Assistance & Identity Theft Protection
ActioNet is an equal opportunity employer and values diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  

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