Description

ActioNet has an immediate opportunity for a Management Analyst, supporting our Defense unit. ActioNet is an IT service provider and solutions integrator headquartered in Vienna, VA that works with the Federal Government and Department of Defense.

Location: San Antonio, TX

Join our dynamic team, where you will play a crucial role in collaborating with Government Support staff to execute system backup and restoration operations. You will develop, maintain, and utilize documented Standard Operational Procedures (SOPs) aligned with ITIL and industry best practices to meet application/system owner requirements.

• Conduct organizational studies, evaluations, and system design to improve operations.
• Perform work simplification, studies, and develop improvement recommendations.
• Apply comprehensive knowledge to execute high-impact assignments and key tasks.
• Analyze performance metrics and propose changes to enhance organizational success.
• Create and implement methodologies, processes, and standard operating procedures.
• Develop web content management strategies, technical documentation, and standardization.
• Collect and analyze metrics to identify trends and inform decision-making.
• Ensure effective internal and external communication and maintain document repositories.
• Manage and maintain document libraries, wikis, and content in Microsoft SharePoint.
• Draft programmatic documentation through requirements gathering and analysis.
• Collaborate with cross-functional teams to recommend and improve responsiveness.
• Oversee user account management, including adding or removing access.
• Coordinate planning, facilitation, and execution of monthly, quarterly, biannual meetings.
• Oversee preparation and dissemination of standardized reports and notifications.

• Six (6) years of progressive experience demonstrating the required proficiency.
• Proven ability to analyze workflows and insights to create streamlined IT processes.
• Evaluate performance, trends, and create recommendations to optimize outcomes.
• Experience in writing Standard Operating Procedures (SOPs).
• Organize and maintain up to date document repositories, wikis, and SharePoint libraries.
• Work with diverse stakeholders from IT, staff, and leadership.
• Coordinate planning sessions, communicate outcomes and actions effectively.
• Manage user account processes, access controls and tracking usage.
• SharePoint, wikis, and other collaborative tools.
• Compiling, analyzing and aggregate data for regular reports, dashboards, and evaluations.

• • Project Management Professional
  • Certified Six Sigma Green Belt or Lean Six Sigma
  • Certified Information Systems Security Professional
  • Certified Government Financial Manager
  • Certified Professional in Healthcare Information and Management Systems
  • Microsoft Certified Power Platform Fundamentals
  • ITIL Foundation
  • Microsoft Certified SharePoint Associate
  • Certified Knowledge Manager
  • SAFe Agilist Certification
  • Certified Change Management Professional

ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security and IT Managed Services.   With 24+ years of stellar past performance, ActioNet is the premier Trusted Innogrator!

Why ActioNet?

At ActioNet, our Passion for Quality is at the heart of everything we do:

• We are committed to make ActioNet a great place to work and continue to invest in our ActioNeters
• We are committed to our customers by driving and sustaining Service Delivery Excellence
• We are committed to give back to our Community, help others and make the world a better place for our next generation

ActioNet is proud to be named as a Top Workplace for the ninth year in a row (2014 - 2022).   We have 98% of Customer retention rate.  We are passionate about the inspirational missions of our customers and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health and well-being of our nation.

What's in It For You?
As an ActioNeter, you get to be part of exceptional team and a corporate culture that nurtures mutual success for our customers, employees and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career.  Are you ready to make a difference?

ActioNet is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

********Direct Applicants, only.  No Agencies, No third-party recruiters, please********