Carrières CMPA

■ DIRECTOR, MEDICO-LEGAL SERVICES

CONTRIBUTING TO THE CMPA

Medico-legal Services’ (MLS) core function is to provide members with general medico-legal advice, and assistance in responding to College and hospital matters and legal actions arising from their medical professional work. The department delivers services in keeping with the CMPA’s commitment to members, aligned with offering caring and meaningful support and providing an outstanding member experience. The department is also responsible for coordinating the Council Committees related to case management: Case Review Committee, Case Management Oversight Committee and is a key contributor to the Extent of Assistance committee.

POSITION OVERVIEW

As a member of the Senior Leadership Team, the Director provides leadership, management and strategic direction to the CMPA in accordance with the CMPA’s Mission and strategic plan. The Director creates the vision for case management operations in the Medico-Legal services (MLS) department, develops short and medium-term plans, and directs the people resources and operations of MLS.  The Director oversees all major case management initiatives in MLS, and provides subject matter expertise and advice to senior staff and Council (CMPA’s Board of Directors). In addition, the Director ensures the development of an integrated approach to service delivery for CMPA members or staff at the corporate, Group, and departmental levels.

POSITION ACTIVITIES

Strategic, Operational, and Financial Planning:

• Develops and implements short and medium-term departmental plans, practices, and procedures that are consistent with CMPA’s policies and procedures and are aligned with the organization’s objectives and consistent with industry standards.
• Develops a multi-year operational plan and budget to achieve departmental and corporate objectives.  Ensures the departmental plan, budget, people resources and operating activities are conducted in accordance with CMPA policies and guidelines.
  • Accountable for ensuring efficient and effective case management operations which provides quality and timely assistance to CMPA members regarding medico-legal matters.
  • Uses performance metric results to inform and ensure member expectations and satisfaction, quality of service and efficiency of service delivery.
  • Works closely and collaboratively with the Physician Support and Wellness department to ensure coordinated approaches to member service, and performance reporting.
  • Works closely and collaboratively with the Member Experience Planning and Effectiveness department to ensure coordinated approaches to member service, and performance reporting.
  • Works collaboratively with Membership Services to provide superior medico-legal assistance to CMPA members.
  • Works collaboratively with SMC Insights and Thought Leadership and Physician Support and Wellness to ensure that CMPA physician employees are engaged in meaningful, rewarding work that maximizes the use of their medical knowledge and experience for the benefit of CMPA members.
• Identifies areas for improvement and consults with the Executive Director to discuss and explore new initiatives, programs, and improvements at the departmental, group, or organizational level.
• Identifies and assesses risks to achieving the operational plan and budget.  Develops and implements plans to mitigate risks as appropriate.

Advice and Expertise:

• Provides advice and consultation to the Executive Director, Executive Leadership Team, other functional areas, and relevant Committees on issues within the department drawing on specific functional expertise.
• As a member of the senior leadership team, contributes to the strategic direction of the CMPA.
• Communicates and collaborates with other departments regarding issues of organizational importance in order to facilitate the understanding of cross-departmental work. Acts as a Champion of corporate priorities and change within the department and throughout the CMPA.
• Establishes and effectively manages external business partnerships, and represents the CMPA externally with integrity, resolve and professionalism. Fosters a culture of quality service to the CMPA’s partners while respecting the fiduciary responsibilities the CMPA has as custodian of the members’ mutual investment in the CMPA.
• Attends meetings of Council and its Committees acting as Management liaison or delegates as appropriate.

People Leadership:

• Fosters a corporate culture that promotes the health, wellness, safety, respect and dignity of employees as well as valuing individual integrity, ethical practice and social responsibility.
• Provides guidance to direct reports to coordinate, prioritize, and support corporate objectives, including the consideration and resolution of resource allocation issues.
• Creates a culture of accountability, provides regular feedback, coaching and mentoring, and encourages continuous learning and development. Promotes a work environment that fosters teamwork, collaboration, respect and inclusion within the department and throughout the organization.
• Recruit, develop, and engage a team of people leaders and/or individual contributors to manage departmental business functions.
• Works collaboratively with Human Resources to develop and maintain a succession plan to ensure key resources and professional development with the group are maintained.
• Manages the performance of direct reports, and provides regular feedback including the annual performance appraisal. May provide feedback to other members of the management team regarding the performance of indirect reports.

Performs other duties and roles as assigned by the Executive Director, Member Experiences.

EDUCATION AND EXPERIENCE

• Degree in medicine with a license to practice in Canada and minimum 10 years experience in the provision of clinical care.
• Certification by either the College of Family Physicians of Canada or the Royal College of Physicians and Surgeons of Canada.
• 5-7 progressive years of leadership experience.
• Experience managing operational plans, budgets, and performance.
• Experience coaching and mentoring individuals and teams to meet their full potential.
• Previous experience working with senior management, executive decision-makers and stakeholders.
• Experience with performance metrics.
• Experience working in a member-focused organization with a demonstrated commitment to the member experience is considered an asset.

SKILLS AND ABILITIES

• Expert in operational excellence and change leadership.
• Ability to implement effective and efficient business processes.
• Strong business acumen and strategic orientation.
• Strong communicator with excellent verbal and written communication skills in English. Fluency in both French and English is considered an asset.
• Dynamic individual who is collaborative and action oriented.
• Leads by example and works to create a professional and respectful workplace culture.
• Uses sound judgment to analyze and weigh key factors and potential outcomes and implications before deciding on a course of action. Makes evidence-based decisions.
• Sees the "big picture" of organizations and how all functions would work together to produce value to stakeholders and customers/members.
• Inspires, motivates, and empowers people to achieve departmental goals.
• Models the organization’s values and reinforces the desired culture in support of the achievement of the organizational goals.
• Member focused.
• Ability to handle confidential matters with discretion and good judgment.

COMPETENCIES AND ATTRIBUTES

• Leadership/Vision: Demonstrated ability to build a shared, compelling and credible vision of the future, influencing people to ensure outcomes that support achieving the vision; a culture of leadership.
• Cultural Competence: Personal commitment to cultural safety and humility, and anti-oppressive practices. Ability to appreciate, understand and interact with diverse cultural backgrounds and belief systems. Skilled at engaging in matters that require sensitivity and empathy across a diverse community with excellent judgment.
• Personal Effectiveness: Demonstrates an ability to reflect, clarify and commit to what is important, take responsibility for growth and development, and contribute to positive and productive work and learning environments.
• Relationship Building: Demonstrated ability to develop the rapport necessary to build, maintain and/or strengthen both internal and external inclusive relationships and networks in a diverse environment.
• Communication: Demonstrated ability to convey information and ideas to individuals in a manner that engages the audience and helps them understand, retain, and respond to the message.
• Change Leadership: Demonstrated ability to initiate, implement, and support innovation and institutional change and enhance programs and services. Comfortable addressing people’s reactions and handling the human dynamics of change.
• Management of People and Processes: Demonstrated ability to build trust, manage performance, develop people and delegate work appropriately. Ability to work with employees, and internal and external stakeholders to develop and define process. Knowledge of project management principles and methodologies.
• Results Orientation: Focus on results and an inclusive approach to completing objectives within the framework defined by the Association’s plans and policies. Ability to develop performance measures/metrics and evaluate results with a continuous quality improvement framework.

POSTING DETAILS

• Job type: This is a regular full-time opportunity.
• This posting is for an existing vacancy.
• Salary range: $318,400 to $370,100 – this role is classified as a level P5
• Location: Hybrid - Primary Remote. You can work from a home-based office the majority of the time within the provinces of Ontario and Québec, with regular on-site presence at the CMPA office (1-2 days per week). If you prefer, you can choose to work out of the CMPA office in Ottawa, Ontario near the beautiful Dow’s Lake.
• Skill assessment: selected candidates may be required to complete a skill assessment
• Application deadline: March 27, 2026 at 4:00pm EST

The CMPA is an equal opportunity employer and is committed to being responsive to those living with disabilities and strives to prevent and remove barriers to accessibility. The CMPA will provide support and accommodation in its recruitment processes to applicants living with disabilities. If you are invited to participate in an interview and/or skills assessment and have accommodation needs, please let us know.

Equity, diversity, and inclusion (EDI) is a key priority, and we actively strive to build a culture of inclusion where employees can be their authentic selves and are valued for their diverse experiences and perspectives.

We welcome and encourage candidates from diverse backgrounds and a variety of lived experiences to apply.