Carrières CMPA

■ MANAGER, MEDICO-LEGAL ESTIMATES

CONTRIBUTING TO THE CMPA

The Financial Services group supports the CMPA’s mission and strategic objectives by safeguarding the Association’s assets through robust financial oversight and effective investment management. The group also delivers actuarial expertise to inform the development of membership fees and to assess and manage the financial implications of organizational risk.

Providing high‑quality legal services and compensating patients harmed due to proven medico‑legal negligence, thereby upholding the integrity of our members, remains central to the CMPA’s mission. In support of this work, the Medico-Legal Estimates team collaborates with both internal and external stakeholders to deliver integrated insights and strategies that align with the Association’s unique financial and operational requirements. This team is responsible for developing and updating projections and expectations related to expenses associated with the medico‑legal cases managed by the Association.

POSITION OVERVIEW

Reporting to the Executive Director, Financial Services & CFO, the Manager, Medico‑Legal Estimates leads the development of case-level estimates for all medico‑legal matters supported by the CMPA. This role provides critical analysis on projected medico‑legal costs and informs strategic financial decision‑making across the Association. Success in the position requires strong collaboration with Finance, Actuarial Services, Medico‑Legal Services, and legal counsel.

The Manager oversees a specialized team that integrates financial and operational analysis, leveraging available data, advanced analytics, AI, environmental factors, and financial systems to generate meaningful financial insights. By combining medico‑legal expenditure trends with environmental and industry intelligence, the team delivers high‑value reporting and recommendations to senior leadership.

The incumbent leads the medico‑legal case estimate function within the Financial Services group, setting expected cost estimates for a variety of case types and identifying outliers for further review in partnership with internal and external partners. With deep expertise in cost drivers, modelling, historical and current trends, and analysis, the Manager guides the team in delivering strategic financial advice, comprehensive reporting, and data‑driven decision support.

POSITION ACTIVITIES

• Establish and maintain accurate cost estimates for each case type at case initiation, updating them promptly and regularly as new information becomes available on the specific case and in the overall environment
• Establish processes to compare actual legal costs against AI‑generated cost expectations and investigate any significant variances
• Establish a protocol for addressing cost variances with MLS staff, and or legal counsel, grounded in the collected and modelled case financial data, to ensure a consistent and structured approach to medico‑legal fees
• Leverage collected case financial data to oversee the design, implementation, and ongoing maintenance of AI‑driven models that accurately predict expected overall costs for various case types, ensuring reliable future use
• Ensure data integrity, confidentiality, and compliance with CMPA’s data policies
• Assist Finance, along with, Member Experience, and CMPA’s General Counsel to set realistic cost forecasts for each Provincial Counsel law firm
• Provide Actuarial Services with detailed cost information for each case type to support their annual valuation process
• Deliver actionable insights and reports to senior leadership to inform budgeting, risk management, and strategic decisions
• Identify opportunities for continuous improvement to refine predictive models and enhance accuracy through machine learning and data feedback loops
• Develops financial information, reports, and dashboards to support organizational decision-making and satisfy external stakeholder requirements related to legal costs
• Develops and presents materials to Committees such as the Audit and Legal Services and Case Management Oversight committees
• Provides strategic guidance and expert consultation to the CFO, Executive Director, Member Experience, Director, Medico-Legal Services, Director, Finance, and Executive leadership on financial planning, reporting, internal controls, and policy development, with a focus on legal expenditure management
• Provides guidance to direct reports to both support their development and prioritize their efforts in support of corporate objectives
• Creates and supports a team culture of continuous improvement and a work environment that fosters teamwork, collaboration, and inclusion

EDUCATION AND EXPERIENCE

• Minimum 4-year university degree in Business, Data Science, Law, or an equivalent field of study
• Minimum of 10 years of progressive work experience managing legal case activities with an emphasis on analysis and modelling
• Minimum of 5 years of experience leading and managing a team of professionals
• Experience with organizing and delivering informative, thorough, and professional presentations to all audiences
• Experience with legal cost structures and case management processes
• Demonstrated experience with predictive analytics and data modelling
• Background in utilizing AI to build models considered an asset
• Ability to communicate complex information and concepts to a non-technical audience
• Experience working with senior management, executive decision-makers, and external stakeholders
• Demonstrated experience navigating complex stakeholder conversations to achieve mutually beneficial outcomes
• Experience with successfully delivering cross-functional projects and change initiatives
• Proven ability to lead and engage a team of professionals, ability to coach, mentor, and motivate staff to achieve organizational and individual goals
• Previous experience managing claims for an insurance company/case reserve processes considered an asset

SKILLS AND ABILITIES

Leadership: with a growth mindset, takes a corporate, long-term view in defining and communicating goals and outcomes to the team that provide direction, purpose, and inspiration. Sees the "big picture" of how all functions work together to produce value to members and stakeholders. Exceptional collaborator, communicator, and facilitator. Fosters a positive culture of trust and respect where team members feel valued and supported.

Project management: develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities; firm knowledge of project management and agile methodologies and tools.

Teamwork: balances team and individual responsibilities creating the right context for self-organizing teams; exhibits objectivity and openness to others' views; gives and welcomes feedback. Includes staff in planning, decision-making, facilitating and process improvement. Builds and maintains lasting relationships with other teams/ departments, key business partners, and external parties.

Adaptability: adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events; keeps commitments. Flexible and open to new ideas and approaches, embraces change as an opportunity for growth. Proven ability to encourage, support, and enable change.

Initiative: looks for and takes advantage of opportunities; presents ideas and information in a manner that generates interest.

Judgment: takes responsibility for decisions and actions, includes appropriate people in decision-making process; makes informed and timely decisions. Makes difficult decisions, when necessary, holds themselves accountable for outcomes and learns from their mistakes.

Analytical: synthesizes complex or diverse information; uses intuition and experience to complement data.

Problem-solving: uses critical thinking and analytical skills to find solutions to challenges.  Appropriately seeks input from others but takes ultimate responsibility.

Verbal communication: tone and approach are adjusted to fit the needs of the audience and circumstances, listens, and gets clarification; speaks clearly and persuasively; responds well to questions; demonstrates group presentation skills; participates effectively in meetings.

Written communication: writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively.

Conflict resolution: skilled in managing and resolving conflicts in a constructive manner while maintaining psychological safety.

POSTING DETAILS

• Job type: This is a regular full-time opportunity.
• This posting is for newly created role.
• Salary range: $135,600 to $181,400 – this role is classified as a level 11
• Location: Hybrid - Primary Remote. You can work from a home-based office the majority of the time within the provinces of Ontario and Québec, with regular on-site presence at the CMPA office (1-2 days per week). If you prefer, you can choose to work out of the CMPA office in Ottawa, Ontario near the beautiful Dow’s Lake.
• Skill assessment: selected candidates may be required to complete a skill assessment
• Application deadline: May 25, 2026 at 4:00pm EST

The CMPA is an equal opportunity employer and is committed to being responsive to those living with disabilities and strives to prevent and remove barriers to accessibility. The CMPA will provide support and accommodation in its recruitment processes to applicants living with disabilities. If you are invited to participate in an interview and/or skills assessment and have accommodation needs, please let us know.

Equity, diversity, and inclusion (EDI) is a key priority, and we actively strive to build a culture of inclusion where employees can be their authentic selves and are valued for their diverse experiences and perspectives.

We welcome and encourage candidates from diverse backgrounds and a variety of lived experiences to apply.

The CMPA offices, located in Ottawa, are located on the unceded, unsurrendered Territory of the Anishinaabe Algonquin Nation, whose presence here reaches back to time immemorial. We honour and pay our respect to these lands, and to all First Nations, Inuit and Métis Peoples throughout Turtle Island.