Acclara Careers

Hey there! We’re Acclara.

As a remote-first workforce with team members in all 50 states, we’re a unique group of strategists, technologists, and service providers—all united in serving our partners to deliver the best care to their patients, helping build even healthier communities for us all to live and work in.

We bring our one-of-a-kind selves to work each day, and we welcome (and want) you to do the same. Coffee connoisseurs, moms and dads, runners, animal lovers, adventurists—the list goes on—we all came to make a difference, and we stay because we’ve found a place where we don’t have to do it alone.

Our team’s work is fueled by our CORE values of Commitment, Outcomes, Respect, and Empowerment. They’re the “how” behind what we do, guiding our actions as we aim to change the way technology and services come together.

The Role

The Insurance Services Supervisor is responsible for all aspects of the day-to-day leadership of the Insurance Services team, including the management of the workflow to ensure that the follow-up of accounts is timely and that days outstanding fall within acceptable levels.  

What You’ll Do

• Maintain processing timelines established through department service level targets, ensuring team is meeting or exceeding goals 
• Maintain methods to ensure all third-party correspondence, trends of denials and problems are identified and reported to management  
• Monitor and minimize any bad debt or account adjustments to ensure accuracy and within account receivables guidelines 
• Monitor employee workflow and inventory, including distribution of work, staff scheduling and adherence to time and attendance protocol. Promptly identify issues and develop action plans to mitigate or resolve 
• Maintains days in accounts receivable at target levels. Maximizes cash collections, Reviews monthly aging reports with manager and assists with developing action plans  
• Coach, develop, motivate, and assist team members in reaching new levels of skills, knowledge, and ability. Coordinates with the Training department to ensure appropriate training development opportunities 
• Identify performance deficiencies and areas of improvement and efficiencies and implement action plans as appropriate 
• Review and respond timely to requests, including emails, telephone calls, issues, account research and assistance with complex calls or issues as needed by staff, management, and clients 
• Organizes the department workload and establishes work standards to promote efficiency and productivity. Monitors productivity & quality standards and maintains appropriate staffing levels 
• Review and interpret patient statements for balance accuracy and client contractual terms/agreements 
• Account review and documentation when appropriate. Identify contractual and administrative adjustments 
• Participate in hiring of qualified new employees 
• Complete regular reviews of existing team members, providing feedback and coaching as needed while modeling and reinforcing Acclara’s Mission, Vision, and Values  
• May generate various reports for management and clients 

What We’re Looking For

• High school diploma or equivalent 
• 3+ years in healthcare revenue cycle (preferably collections) 
• 1 year leadership experience in revenue cycle operations 
• Knowledge of EOBs, CPT/ICD-10 codes, HCFAs, UBO4s, HCPCS, DRGs and authorizations/referrals 
• Demonstrated supervisory skills and ability to work effectively to build relationships with peers, clients, and management 
• Extreme accuracy and attention to detail   
• Knowledge of medical terminology 
• Understanding of ACD metrics and KPI reporting and improvement programs 
• Computer literate with proficiency in MS Word, Excel, and Outlook 
• Ability to perform under pressure in a professional manner 
• Excellent communication, organizational, problem solving and interpersonal skills 
• Ability to supervise, schedule, and coordinate daily activities of staff and effectively manage multiple priorities  

Preferred Qualifications

• 2+ years revenue cycle supervisor experience 
• Experience with Meditech and Finthrive
• Experience with AR reporting including trending and aging 
• Knowledge and ability to work with multiple client AR systems 

How We Take Care of Our Team Members

• Remote-first workplace, with opportunities to work on-site in certain locations
• Comprehensive medical, dental, and vision coverage
• Parental leave
• 401K with company match
• Company-paid life insurance, short-term disability, and long-term disability
• Paid time off and holidays

Pay Range: $41,883.20 - $62,000

This compensation range is a reasonable estimate that extends from the lowest to the highest pay Acclara in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. Acclara may ultimately pay more or less than the posted range as permitted by law.

Diversity, Equity, and Inclusion Matter

At Acclara, you’re invited to bring more of yourself to work—not less. Your background, your culture, and your personal experiences are all important pieces of the authentic you, and we honor that. Connection is created when we show up.

Acclara, an R1 company, is dedicated to the fundamentals of equal employment opportunity. Acclara’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, Acclara is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you need reasonable accommodation due to a disability for any part of the interview process, please contact [email protected].

Visa Sponsorship is not available at this time.

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