Senior Dispatcher
Description
Hours: Mon-Fri 8am-4:30pm with occasional weekend and holiday flexibility.
Location: Middletown, NY
Rate of Pay: $22.00 per hour
OVERVIEW OF PRIMARY RESPONSIBILITES:
The Senior Dispatcher has the primary responsibility of creating, distributing and managing the weekly driver schedules and route assignments. The Sr. Dispatcher is responsible for finding weekend and off hour coverage and will be required to fill in driving when coverage cannot be found. The Senior Dispatcher must be able to work independently and professionally to support unexpected route and personnel changes. This position will communicate regularly with customers, clients, program supervisors, leaders and co-workers in a timely and cooperative manner. The Senior Dispatcher must have the skills to negotiate and logistically coordinate alternate route assignments for the most efficient schedule and route. Complete other duties in a timely and efficient manner.
PRIMARY FUNCTIONS:
- Work with the Dispatcher/Driver to complete the weekly drivers schedule and ensure that all routes are covered for a 24/7/365 operation.
- Drive routes when there is not ample coverage of drivers. Including weekdays, weekends, days, nights and holidays
- Assign vehicles to drivers/runs and update the dispatch log book
- Keep the Driver Schedule board up to date and communicate with the drivers in regards to any passenger updates and/or road conditions
- Update passenger attendance report daily
- Will be required to be a part of the on call rotation
- Conduct van certifications and wheelchair trainings
- Responsible for adding new passengers into routes and acquiring all necessary information (PPA)
- Assist the agencies Fleet Liaison in moving vehicles to and from agency properties/maintenance vendors
- Will be responsible for managing various projects within the department
- Flexible and adaptable to changes, callouts and staff time off requests to fill in as a bus/van driver when other coverage cannot be found
- Cross-train with Program Assistant to cover assigned responsibilities, as needed
QUALIFICATIONS AND ATTRIBUTES:
- Valid Class B CDL with passenger endorsement
- Excellent driving record required and a clean driver’s license
- Strong communication skills and the ability to multitask
- Working knowledge of Microsoft Office
- Able to work independently and manage time efficiently
- Knowledge of Orange County and the surrounding geographic area
EDUCATION AND EXPERIENCE:
High school diploma or equivalent
PHYSICAL CHARACTERISTICS:
- Must be able to sit at desk and perform computer tasks
- Must be capable of driving routes up to 5+ hours long – day and night
- Occasional lifting of > _25+ pounds
PERCENT OF TRAVEL: 0-50%
EEO/AAE/M/F/D/V
IND2024