Strategic Account Manager - Austin Area

Sales Austin, Texas Full Time Job ID: 28543


Description

AccentCare is looking for passionate clinicians committed to delivering exceptional care in the home.

We are committed to quality patient outcomes—delivering evidence-based care in the home—and providing comprehensive training to further develop our staff along with continuing education and promotional opportunities.

Come join the AccentCare team and Make A Difference every day.

Will cover the Greater Austin Area

POSITION SUMMARY:

The Strategic Account Manager is the relationship manager for our key customers, representing the full range of AccentCare products and services.  Key customers will be strategic, large, and/or highly visible organizations with significant AccentCare projects planned or underway.   This role is responsible for managing and growing the relationships within assigned key accounts to ensure long- term profitability and growth.

 

AccentCare will make reasonable accommodations to "otherwise qualified individuals.”

 

 

 

MAIN DUTIES AND RESPONSIBILITIES (Essential Functions of the Position):

 

  • Promotes a high level of customer satisfaction
  • Engages in regular face-to-face interactions within assigned accounts to establish executive credibility and relationships, while creating widespread support throughout customer organization
  • Proactively assesses, clarifies, identifies and validates customer needs on an ongoing basis
  • Leads solution development efforts that best address customer needs, while coordinating involvement with all necessary company resources
  • Collaborates with team members assigned to customer accounts
  • Takes ownership and escalates service issues; works closely with agency and clinical operations
  • Responsible for understanding customers: organization, goals, structure, products and services
  • Intimately understands customer environments and strategic priorities in order to build value propositions which drive continued repeat business to AccentCare
  • Takes lead responsibilities during customer implementations with support from market development and clinical operations
  • Maintains customer account plans, updating regularly
  • Drives profitability by achieving sales volume targets and strategic objectives within assigned accounts
  • Supports strategic account planning process with Market Development team
  • Stays abreast of market changes and continually seeks strategic partnership opportunities
  • Communicates, monitors and assures key performance metrics associated with assigned accounts
  • Cross sells and develops new relationships with assigned accounts
  • Monitors trends and risks of attrition within assigned accounts and takes appropriate action, escalating all relevant information
  • Maintains extensive and ongoing knowledge of AccentCare products
  • Performs special projects and other duties as assigned
  • Complies with applicable legal requirements, standards, policies and procedures including, but not limited to the Compliance Program: Code of Conduct, HIPAA and Documentation Standards
  • Maintains a commitment to the values and mission of AccentCare

 

 

EXPERIENCE/TRAINING/EDUCATION/CERTIFICATION:

  • Account Management Experience – Required
  • Service Sales Experience – Required
  • Healthcare experience and/or Clinical Background – Required
  • Candidates must possess a Bachelor's degree or equivalent experience, minimum of 5 years sales experience

 

SKILLS/ABILITIES:

  • Ability to cultivate client loyalty
  • Strategic consultative abilities
  • Strong overall knowledge of post-acute environment
  • Exceptional problem-solving skills
  • Excellent oral and written communication skills
  • Ability to effectively present information, respond and follow up on questions and inquiries from customers
  • Strong business development, negotiation, and influencing skills
  • Ability to handle multiple projects simultaneously
  • Ability to deal with changing priorities to complete tasks in a short period of time
  • Ability to operate in a matrix reporting structure in a dynamic environment
  • Exceptional organizational and time management skills
  • A strong professional work ethic
  • Motivated
  • Self-starter