Client Manager

Management/Leadership Petaluma, California Full Time


Description

Don't just make a living...Make a Difference!  Our team is growing, and we invite you to learn more about this exciting opportunity with AccentCare®.  Learn more about us at www.accentcare.com.

POSITION SUMMARY:

The Client Manager is dedicated to the overall service satisfaction levels of our clients and CarePartners. The primary responsibilities include the recruitment, training, and retention of a qualified caregiver pool; the management of new inquiries through SOC, including Intracare maintenance; supporting the initial client / CarePartner staffing and plan of care process; managing on-going TLC program requirements to drive satisfaction levels; direct management of assigned CarePartners throughout their employment cycle; and support of key sales initiatives, contracts, and AE activities with key referral accounts. Additional responsibilities may include authorization management, CarePartner payroll, supporting on-going staffing and customer service requirements, and Vividcare maintenance.

MAIN DUTIES AND RESPONSIBILITIES (Essential Functions of the Position):

  • Responsible for Client Intake and Assessment.
    • Receives and conducts initial client assessment and periodic visits to clients’ locations.
    • Manages contact with client, families, hospital discharge planners, and other agencies regarding client’s needs and concerns.
    • Responsible for ensuring cost effective care through optimal utilization of agency services and community/family resources.
  • Responsible for managing team of Care Partners in department, including all employment-related actions. Ensures that all transactions are managed according to policy throughout the entire employment relationship, including interviewing, hiring, orienting, training, supervising, performance evaluation, counseling/corrective action, and termination.
  • Monitors service quality provided to our clients.
    • Utilizing our established TLC policy, supervises client services to ensure client needs are successfully met and plan of care is being followed and adheres to company standards.
    • Communicates effectively with Branch/Area Manager, Area Sales Manager, and Account Executive to ensure open communication on current service levels.
    • Recommends changes to plans of care and coordinates required changes.
  • Maintains client information in VividCare system.
    • Inputs client information.
    • Tracks insurance and contract authorizations/re-authorizations.
  • Responsible for maintenance of IntraCare records.
    • Maintenance of all new client inquiries.
    • Assigns new inquiries to alternate staff or to per diem nurses as required.
    • Maintains accuracy of IntraCare fields and ensures all fields are current.
  • Functions as back-up support to Branch/Area Manager.
    • Supports office staff recruiting as necessary.
    • Assists with Care Partner orientation.
    • Assists with processing and running daily reports.
  • Coordinates requests for home care services and initiation of care.
    • Gathers all necessary case information from inquiry.
    • Checks Care Partner availability in VividCare.
    • Schedules initial Care Partners based on case requirements and availability.
  • Cultivate new and existing relationships with current referral sources in partnership with Sales Team.
    • Assists with in-services, trainings, and relationship development with existing referral sources.
    • Supports contract payer relationships.
  • Maintains professional communication and appearance.
  • Complies with applicable legal requirements, standards, policies and procedures including, but not limited to the Compliance Program: Code of Conduct, HIPAA and Documentation Standards.
  • Maintains a commitment to the values and mission of Accent Care.
  • Performs special projects and other duties as assigned.

EXPERIENCE/TRAINING/EDUCATION/CERTIFICATION:

Required:

  • Minimum one year home care experience, human resources, community service and/or supervisory experience

Preferred:

  • Bachelor degree in Business/Communications/Healthcare Administration
  • Scheduling experience in the staffing industry

SKILLS/ABILITIES/ KNOWLEDGE:

  • Proven leadership ability
  • Ability to communicate effectively with internal/external customers professionally
  • Strong computer skills including experience with MS Office, including Outlook
  • Ability to multi-task
  • Detail oriented
  • Impeccable follow-up skills

WORK ENVIRONMENT/DEMANDS OF THE POSITION:

(Travel, Physical Demand, Dexterity, Mental Demand, Working Conditions)

  • Travel: Position requires minimal business travel and a valid Driver’s License.
  • Physical Demand: Light physical effort. For example, standing, bending, or stooping for extended periods, operating light office equipment, e.g., personal computer, copier, fax machine, etc., manually handling medium weight materials and/or equipment (0 to 10 pounds).
  • Dexterity: Light dexterity, e.g. using data processing equipment, long periods of standing/sitting, etc.
  • Mental Demand: Moderate to high degree of concentration due to volume, complexity, and/or “pressure” of work.
  • Working Conditions: Clean working conditions with no disagreeable factors.

Thank you for your interest in AccentCare.  We will review your qualifications and follow up if we believe you would be a good fit for this position!