Assistant Manager - HomeCare

Management/Leadership Waco, Texas Full Time


Description

AccentCare® is a national post-acute healthcare provider with 45 years of industry experience. We thrive on providing patient-centric care and a warm and personalized experience within our local communities. 

Your Success is our Success. We strive to provide our new employees with a structured on-boarding process to help you become assimilated quickly, and cutting-edge tools to make your daily work easier and more efficient. We offer extensive training and a wide-array of opportunities for continued education and promotional opportunities.

Position Summary:  

The Associate Manager of Personal Care is responsible for assisting in the overall operations of the branch, and providing guidance and development to assigned branch staff. Must be a strong team leader who works in conjunction with the Director of Personal Care (DPC).

AccentCare, Inc. will make reasonable accommodations to "otherwise qualified individuals."


Main Duties and Responsibilities:

  • Assists with branch operations and assigned branch staff development
  • Provides support to assigned remote branches for the purpose of training and development
  • Works with area and regional leadership to maintain branch operational consistency across the region
  • Reports opportunities for operational improvement of assigned branches to leadership
  • Responsible for achieving and maintaining exemplary standards in the care of our clients and our referral sources
  • Adherence to applicable company policies and procedures, and all applicable compliance requirements for the branch
  • Responsible for scheduling and documenting QAPI meetings in the absence of the DPC.
  • Assists the DPC with the roll out of corporate initiatives and team building within the branch
  • Support the DPC in the day-to-day activities of all office staff, to include recruiting, hiring, assessment activity, staffing / scheduling, risk management requirements, payroll / billing requirements, and all compliance and human resource needs
  • Provides guidance and direction to assigned branch leadership
  • Is willing and able to travel to assigned branches for the purpose of training and development of existing and new staff members
  • Responsible for the overall quality and depth of the Care Partner pool
  • Responsible for the overall service levels we provide to our clients and referral sources
  • Partners with the DPC to communicate procedural changes to office staff and ensures compliance
  • Responsible for the coding and approval of branch office Accounts Payable activities
  • Helps oversee the management of petty cash and office funds to ensure proper handling
  • Support sales staff in their community activities as needed
  • Monitors compliance and reports any opportunities for improvement to leadership.
  • Consistently meets or exceeds service level expectations of contractual referral partners.
  • Performs special projects and other duties as assigned
  • Complies with applicable legal requirements, standards, policies and procedures including, but not limited to, the Compliance Program: Code of Conduct, HIPAA and Documentation Standards
  • Maintains a commitment to the values and mission of Accent Care

Qualifications: 

  • Associates or Bachelor’s Degree preferred.
  • Two years of branch or department supervisory experience required
  • Home Care or Staffing Experience preferred
  • Valid driver’s license

SKILLS/ABILITIES:

  • Excellent verbal and written communication skills, as well as interpersonal/listening skills are required
  • Effective problem solving and task analysis skills
  • Excellent time management and organizational skills. Ability to manage and work in a multi-task environment and meet assigned deadlines.
  • Demonstrated ability to prioritize work, handle details accurately, follow up with minimal supervision, and complete tasks within specified deadlines.
  • Ability to work effectively with all levels of employees
  • Must exhibit effective conflict management and negotiation skills
  • Proficient in Microsoft Office software

Thank you for your interest in AccentCare