Administrative Specialist FT

Administrative Westwood, Massachusetts Full Time Job ID: DCDWWMAADMIN


Description

AccentCare, Inc.® is a national post-acute healthcare provider with 45 years of industry experience. We thrive on providing patient-centric care and a warm and personalized experience within our local communities.

 

Your Success is our Success. We strive to provide new employees with a structured on-boarding process to help you become assimilated quickly, and cutting-edge tools to make your daily work easier and more efficient. We offer extensive training and a wide-array of opportunities for continued education and promotional opportunities.

Position:           Administrative Specialist

Reports to:       Executive Director

Job Description/Requirements:                                                                                                            

As an Administrative Specialist you will:

  • Answer phone and direct calls to appropriate personnel.
  • Order and maintain office supplies.
  • Type, copy and/or distribute correspondence or forms as needed.
  • Open, sort and distribute mail as needed.
  • Work on special ongoing and nonrecurring projects.
  • Adhere to scheduled working hours.
  • Perform other duties and tasks assigned.

Requirements of Qualified Candidates:

  • 1-3 experience, preferred in healthcare setting
  • High school diploma required
  • Verifiable skills with Microsoft Office products, specifically expert experience in Excel
  • Able to identify opportunities for building rapport with customers and customer staff
  • Able to use basic critical thinking skills to solve orders issues that arise while performing daily activities, which includes escalation to an appropriate person as needed
  • Able to manage his/her time sufficiently to complete daily tasks as expected and ensure timely follow up for orders at designated time points and other times as needed
  • Able to effectively communicate with internal and external stakeholders regarding orders management activities. S/he will be part of a branch team that communicates with support and service center staff who may be involved also.
  • Ability to effectively communicate using written communication (email) is required
  • A basic understanding of computers and be able to learn the EMR system for daily activities
  • Ability to work in a fast paced, multi-task environment with competing priorities
  • Willingness to take on new projects and initiatives
  • Excellent problem solving and task analysis skills
  • Proficient in interacting with and creating a collaborative working environment amongst and stakeholders at all levels of the organization
  • Able to utilize customer service skills to adapt to multiple different scenarios s/he may encounter during a workday
  • Ability to demonstrate appropriate responses to difficult situations posed by external or internal stakeholders