Client Manager - Home Care

Management/Leadership San Jose, California Full Time Job ID: 33823


Description

At AccentCare we strive to serve our clients as if they were our own family. Do you have a passion for helping people? Are you looking for a way to help impact the lives of our seniors? We are looking for a Client Manager for home care who wants to work in a rewarding team environment! Join AccentCare today and make a difference!

Why Work at AccentCare?

  • Competitive pay for the Client Manager
  • Excellent opportunities for career growth and advancement
  • Generous paid time off (PTO) benefits for full time employees
  • Six paid holidays plus two floating holidays annually
  • Opportunity to enroll in company sponsored medical, dental and vision benefits after meeting eligibility criteria
  • Optional 401k
  • Tuition reimbursement
  • Training and career development
  • Ability to make a positive impact on the local community
  • Great company culture that encourages a team environment and personal development

What You’ll Do

As the Client Manager in home care, you will be dedicated to the overall service satisfaction levels of our clients and Caregivers. You, as the Client Manager, will manage new inquires through the care process, including supporting the staffing process for our clients and Caregivers’, driving satisfaction levels, helping to manage our team of Caregivers, and supporting sales initiatives, contracts, authorization management, and payroll.

Other Client Manager responsibilities include:

  • Receives and conducts client intake and assessment and periodic visits to clients’ locations.
  • Manages team of Caregivers, including interviewing, hiring, orienting, training, performance evaluations, and coaching.
  • Supervises client services to ensure client needs are successfully met and plan of care is being followed to company standards.
  • Maintains client information in VividCare system, including inputting client information, tracking insurance, and contract authorizations.
  • Coordinates requests for home care services and initiation of care, gathers necessary case information, checks Caregiver availability, and schedules initial Caregivers based on case requirements and availability.
  • Cultivates new and existing relationships with current referral sources in partnership with sales team.
  • Acts as a backup to the Branch Manager, assisting with Caregiver orientations, and reporting duties.

Who You Are

  • At least one year home care experience, human resources, community service and/or supervisory experience.
  • Proven leadership abilities with effective communication skills.
  • Ability to multi-task, detailed oriented, with impeccable follow-up skills.
  • Strong computer skills, including MS Office and Outlook.
  • Bachelor’s degree in Business, Communications, or Healthcare Administration preferred.
  • Scheduling experience in the staffing industry preferred.
  • Want to have fun while being the BEST!

Thank you for your interest in AccentCare! We will review your qualifications and follow up if your qualifications are a match for the Client Manager home care position!