Senior Quality Engineer

Information Systems McKinney, Texas Dallas, Texas Plano, Texas Full Time


Description

AccentCare is looking for passionate clinicians committed to delivering exceptional care in the home.

We are committed to quality patient outcomes—delivering evidence-based care in the home—and providing comprehensive training to further develop our staff along with continuing education and promotional opportunities.

Come join the AccentCare team and Make A Difference every day.

POSITION SUMMARY:

Continuously works to ensure the overall quality of all AccentCare Inc. services. Works with key departments to proactively resolve quality issues.

 

Candidates with knowledge of healthcare, process/industrial engineering, and the user acceptance testing there of highly desirable.

 

Major Responsibilities

  • Ensure that products consistently meet patient and internal customer specifications and requirements.
  • Lead, assess and resolve product failures and inspection issues; working proactively with cross functional teams to assure timely and appropriate closure.
  • Conduct/Manage the user acceptance process and function of the different internal processes and IT development features.
  • Conduct/Manage service team evaluations as well as monitor associated corrective action plans in accordance with patient/AccentCare initiatives.
  • Proactive involvement in product development and quality/cost review including milestone measurements to assure proper insertion of QA process and use of QA requirements for service and business risk assessment.
  • Conduct customer requirements regular reviews and provide guidance of the service and healthcare compliance requirements.
  • Ensures the use and implementation of the Quality processes by the teams.
  • Ensure compliance and quality requirements are completed on a timely basis through the product development process.
  • Co-Develop and assess customer/internal testing protocols, and ensure products meets the appropriate regulatory requirements and general testing performance; provide updates to the organization.
  • Analyze and report overall trends for customer service, customer and contractor quality performance.
  • Track customer service issues and validate through failure report analysis.
  • Conduct process analysis as well as high level statistical analysis (DOE/Six Sigma/FMEA/Gage R&R).
  • Co-Develop and roll out quality standard procedures and forms
  • Identify and implement continuous improvement projects
  • Perform other related duties as assigned

EXPERIENCE/TRAINING/EDUCATION/CERTIFICATION:

  • Bachelor’s Degree in Engineering or other related field.
  • Healthcare and IT services experience highly desirable.
  • High attention to detail with excellent systematic problem solving ability.
  • Proficiency in Microsoft Office, Outlook, and BI tool experience is highly desirable.
  • Excellent presentation and writing skills.
  • Must be willing and able to perform periodic domestic travel.
  • Experience proofing manual processes leveraging Lean and Six Sigma or other process improvement tools.
  • Skilled in Root Cause and Corrective/Preventative Action techniques with proven track record of results.