Electronic Service Representative

Customer Service Glenview, Illinois


Description

Abt Electronics has an immediate opening for the position of an Electronic Service Representative.  We are a family owned company who has been in business since 1936 and continues to experience strong growth year after year.  Abt Electronics specializes in electronics, appliance & furniture sales, delivery, installation and servicing all the products we sell. We are a perennial winner of the Chicago Tribune’s Top Workplace Award.  We are looking for a highly motivated, flexible & friendly Electronic Service Representative to join our team.  If this is you, we want to hear from you!

In addition, must be comfortable contributing/working in an entrepreneurial, fast-paced and fun work environment.  Primary duties include:

  • Assist customers over the phone with their electronic service needs
  • Basic troubleshooting & tech support for consumer electronics
  • Process returns & exchanges
  • Create service tickets to document customers’ needs & dispatch service techs to customers’ homes
  • Assist customers with purchasing accessories, replacement parts & carry in repairs

 Job Requirements:

  • Basic operational knowledge of consumer electronics
  • Strong computer skills
  • Ability to take initiative & make decisions
  • Approachable & outgoing personality
  • Scheduling includes night & weekend hours
  • Must be able to stand for long periods of time
  • Ability to lift up to 75lbs
  • Bi-lingual a plus

We offer our team members:

  • Hourly rate starting at $15.50 or more based upon experience
  • Yearly performance review
  • Potential for advancement
  • Medical/Dental (Blue Cross and Blue Shield PPO Network) & Vision (VSP)
  • 401(k) (Charles Schwab) which includes a matching program
  • Life & Disability insurance (Lincoln Financial)
  • Generous Paid Time Off/Sick Pay Program
  • Continued training & career development
  • Employee discounts on all products we sell
  • Performance based bonus programs
  • Employee fitness center complete with weight machines, free weights, treadmills, elliptical machines, basketball, and racquetball courts