Appliance Service Representative

Customer Service Glenview, Illinois


Abt Electronics has an immediate opening for the position of an Appliance Repair Representative. We are a family owned company who has been in business since 1936 and continues to experience strong growth year after year.  Abt Electronics specializes in electronics, appliance & furniture sales, delivery, installation and servicing all the products we sell. We are a perennial winner of the Chicago Tribune’s Top Workplace Award.  We are looking for a highly motivated, flexible & friendly Appliance Repair Representative to join our team.  If this is you, we want to hear from you!

In addition, must be comfortable contributing/working in an entrepreneurial, fast-paced and fun work environment.  Primary duties include:

  • Assisting customers over the phone with their appliance service needs
  • Basic troubleshooting with appliance issues
  • Creating service tickets to document customers’ needs
  • Dispatching service techs to customers’ homes

Job Requirements:

  • At least 1 year of customer service experience
  • Basic operational knowledge of appliances
  • Strong computer skills
  • Ability to take initiative & make decisions
  • Approachable & outgoing personality
  • Scheduling includes night & weekend hours
  • Bi-lingual a plus

We offer our team members:

  • Hourly rate starting at $18.00 or more based upon experience
  • Yearly performance review
  • Potential for advancement
  • Medical/Dental (Blue Cross and Blue Shield PPO Network) & Vision (VSP)
  • 401(k) (Charles Schwab) which includes a matching program
  • Life & Disability insurance (Lincoln Financial)
  • Generous Paid Time Off/Sick Pay Program
  • Continued training & career development
  • Employee discounts on all products we sell
  • Performance based bonus programs