Customer Service Representative

Customer Experience Vancouver, British Columbia

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Description

As a Customer Service Representative within the Customer Experience organization, you have a strong passion for helping people.  You enjoy working closely with customers, other teams, and understand that you play an active role helping drive continuous improvement.  You are detail oriented and have a gift for communicating with people.
Responsibilities:
 
  • Resolve customer issues related to platform access, licensing, and product entitlements
  • Execute certain functions on behalf of customers within their management console
  • Respond to customer feedback, and engage with customers to understand their needs
  • Resolve other customer issues as required by leveraging the teams and resources needed
  • Other duties as required from time-to-time
What You’ll Need:
 
  • Outstanding customer service skills - effectively communicate in both verbal and written English (additional language skills always welcome)
  • Experience working with a CRM system and keeping records up-to-date. Salesforce.com experience is a definite plus, as is a serious love of data quality. 
  • Excellent organizational and interpersonal communication skills (written and oral).
  • Proven ability to solve a variety of customer problems.
  • Self-motivated to continue improving customer service skills and processes.
  • Strong attention to detail.
  • Able to work with multiple departments to get the information/answers needed to respond to and solve customer questions.
  • Demonstrated ability to work well independently, while at the same time supporting others in a dynamic team environment.
  • Technical aptitude for technology, software tools, and proficiency in Microsoft Office suite.
  • Experience with software deployment technologies, networks and databases preferred.
  • Experience working within a B2B SaaS organization preferred.

The base pay range for this position is from $55,000 - $65,000; the base pay offered is determined by the market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our annual bonus program.

Why Work For Us:
You’re resilient and passionate about securing the Work from Anywhere era.
So are we.      
      
We’re in search of the best and the brightest – everyone from innovators, sellers and marketers to financers, operators and especially customer relationship managers – we’re looking for top tier talent to help us shape the next decade of security, drive innovation that enables customers with truly disruptive solutions and are dedicated to making a meaningful difference.      
Headquartered in Seattle, Washington with international offices in Vancouver - BC, Austin - TX, Boulder - CO, Ankeny – IA, Reading - UK and Ho Chi Minh City – Vietnam, Absolute Security accelerates customers’ shift to work-from-anywhere through the industry’s first self-healing Zero Trust platform, ensuring maximum security and uncompromised productivity. Only Absolute is embedded in more than half a billion devices, offering a permanent digital connection that intelligently and dynamically applies visibility, control and self-healing capabilities to endpoints, applications, and network access to ensure their cyber resilience tailored for distributed workforces.      
      
Our vision is to be the world’s most trusted security company – and to empower end users to connect securely and from anywhere, to all the applications they need to collaborate and get their work done, without interruptions and with an optimal network experience. Absolute currently serves approximately 16,000 customers with more than 13 million activated endpoints globally. G2 recognized Absolute as a Leader in the Winter 2022 Endpoint Management and Zero Trust Networking Grid Reports, reflecting our continued customer satisfaction across product lines. To learn more about Absolute, visit our website at www.absolute.com or visit our YouTube channel

Absolute Security Inc. is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you need assistance or an accommodation due to a disability, you may contact us at dl-hr@absolute.com

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