Deal Desk and Channel Analyst
Description
Please Note this position is a 12-month contract role (parental leave).
Absolute is looking for a stellar Deal Desk and Channel Analyst to join our fast-growing commercial operations team in North America. Preference will be given to candidates based in one of our major North American offices (Vancouver, BC, San Jose, CA, Austin, TX, Seattle, WA), but we will also consider remote candidates across North America.
Absolute is a global cyber-security technology company. We help organizations recover and resume normal operations in the face of security breaches. Absolute envisions a world where security and IT professionals always retain control over their devices and data. We’re the first and only company to offer uncompromised visibility and near real-time remediation of security breaches at the source.
Your Career:
We are looking for a highly motivated, results orientated Deal Desk and Channel Analyst to join our organization. The primary focus of the Deal Desk portion of this position will be to help structure profitable and compliant transactions that address the needs of a diverse set of internal corporate customers and increase the effectiveness and productivity of our sales teams. The primary focus of the Channel Analyst portion of the role will be to work extensively with our Trading Partners (Customers), Channel Sales, Sales Operations, Sales and Product Management to administer all our pricing, internal setups and customer registrations.
The right person for this job has a team player approach, the ability to work across departments with disparate needs and excels at problem solving through critical analysis and is challenged by process review and continuous improvement. Importantly, the Deal Desk and Channel Analyst will play a key operational role in the overall finance organization around deal approval, SLA management, order management, SKU registration and scaling operations and infrastructure to handle business globally.
Your Impact:
- Be an expert on SFDC quoting tools, reviewing, and enforcing revenue recognition compliance for all quoting
- Key resource reviewing all non-standard pricing requests
- Financial analysis for gross margin, revenue compliance, non-standard terms requests on strategic deals including Enterprise Agreements
- Partner with field sales organization to drive large deal closure, including being one-touch resource for field sales; responsible for liaising with all organizations involved in the agreement process (finance, legal, order management, etc.) on behalf of sales - Personally services as a trusted advisor to field sales on deals
- Work with cross-functional stakeholders to problem solve together
- Document discounts, approvals and contractual terms
- Maintain accurate SKU listings
- Ensure SKU hygiene (i.e. expiries)
- Evaluate current processes and offer recommendations for areas of improvement
- Ensure that all transactions adhere to internal revenue recognition policies and operational guidelines
- Play a key role as a member of the Commercial Operations team -- enabling employees to be autonomous and proactive in their roles
- Excellent and timely internal customer service
- Flexible schedule during month ends, quarter ends, or when special circumstances arise impacting company boking requirements or customer satisfaction related scenarios.
Your Experience:
- 2 years experience (in a tech environment, in a Deal Desk/Order Management/Finance/Sales Operation role)
- Ability to work independently in fast paced environment
- Experience with data analysis, modeling and/or financial analysis is an added advantage
- Advanced Salesforce, ERP (Netsuite or similar) and MS Excel skills are highly recommended
- Maintain and keep current business process documents for SKU management
- Excellent judgment, and be capable of making smart decisions in the face of ambiguity and imperfect information
- Strong communication, organizational and problem-solving skills
- Ability to effectively prioritize and advance multiple deals happening simultaneously, often on tight deadlines
- A strong sense of ownership, willing to jump in and do whatever needs to be done in an enthusiastic, proactive, and resourceful manner, and a strong work ethic with a high degree of accountability and organization
- An open and curious mind about an evolving industry
- A sense of humor
Nice To Haves:
- Familiarity with the cyber-security industry and knowledge of associated sales regulatory issues
- History of working at high growth companies, particularly those involved in highly regulated industries, such as cyber-security, financial services, telecommunications, health care, etc.
The base pay range for this position is from $60,000-65,000 annually; the base pay offered is determined by the market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, temporary employees in this position may be eligible for a retention bonus
Why Work For Us:
You’re resilient and passionate about securing the Work from Anywhere era.
So are we.
You’re resilient and passionate about securing the Work from Anywhere era.
So are we.
We’re in search of the best and the brightest – everyone from innovators, sellers and marketers to financers, operators and especially customer relationship managers – we’re looking for top tier talent to help us shape the next decade of security, drive innovation that enables customers with truly disruptive solutions and are dedicated to making a meaningful difference.
Headquartered in Seattle, Washington with international offices in Vancouver - BC, Austin - TX, Boulder - CO, Ankeny – IA, Reading - UK and Ho Chi Minh City – Vietnam, Absolute Software accelerates customers’ shift to work-from-anywhere through the industry’s first self-healing Zero Trust platform, ensuring maximum security and uncompromised productivity. Only Absolute is embedded in more than half a billion devices, offering a permanent digital connection that intelligently and dynamically applies visibility, control and self-healing capabilities to endpoints, applications, and network access to ensure their cyber resilience tailored for distributed workforces.
Our vision is to be the world’s most trusted security company – and to empower end users to connect securely and from anywhere, to all the applications they need to collaborate and get their work done, without interruptions and with an optimal network experience. Absolute currently serves approximately 16,000 customers with more than 13 million activated endpoints globally. G2 recognized Absolute as a Leader in the Winter 2022 Endpoint Management and Zero Trust Networking Grid Reports, reflecting our continued customer satisfaction across product lines. To learn more about Absolute, visit our website at www.absolute.com or visit our YouTube channel
Absolute Security Inc. is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you need assistance or an accommodation due to a disability, you may contact us at [email protected]
Absolute provides persistent endpoint security and data risk management solutions for computers, tablets, and smartphones. Our persistence technology is built into over half a billion devices around the world.