Intermediate IT Support Analyst

Global IT Austin, Texas


Position at Absolute Software

Please note this is an in office position(Austin Office)

If you are looking for a challenging, high-paced career in IT Support, look no further! Absolute Software, a leader in the cybersecurity space, is looking for an Intermediate IT Support Analyst. This position will give you exposure to cutting edge technologies, with plenty of opportunities to learn. This position is based in Austin, providing help and support for employees located around the world. Our newly renovated Austin office is located at The Domain. The position reports to the IT Helpdesk Manager.


  • Providing exceptional customer service to internal employees requiring IT support
  • Managing a queue of support tickets, ensuring SLAs are met, best practices are followed, and end-users are thrilled with your service
  • Installing/upgrading/replacing laptops, phones, and peripherals
  • Working on project-related tasks
  • Assisting with IT-related documentation tasks
  • Keeping IT hardware and software inventories organized and up to date
  • Providing occasional after-hours support, as a member of the on-call rotation

What You Will Bring:

  • 3-5 years of experience in an IT support role
  • Solid understanding of Windows and Mac operating systems, Android/iOS mobile phones, and Microsoft Office (including Office 365)
  • Experience with an IT ticketing system, Active Directory, and Exchange administration
  • Familiarity with SCCM, MDM solutions, antivirus, asset tracking, encryption, SharePoint & OneDrive, VOIP phones, VPNs, LAN/WAN, conferencing solutions, and communication/chat tools preferred
  • Strong desire to learn new technologies and processes
  • Ability to research and troubleshoot problems
  • Formal IT training and/or education
  • Certifications, such as MCP or A+ preferred, but not required
  • Great verbal and written communication skills; hard working with a positive “can do” attitude
  • Strong organizational and customer service skills; works well in a team environment, as well as independently
  • Willingness to ask other team members for help when required
  • Good Word documentation skills
  • Self-starter, with strong attention to detail, able to adhere to strict company policies, procedures, and checklists

Why Work For Us:

You’re resilient and passionate about securing the Work from Anywhere era. So are we.

We’re in search of the best and the brightest – everyone from innovators, sellers and marketers to financers, operators and especially customer relationship managers – we’re looking for top tier talent to help us shape the next decade of security, drive innovation that enables customers with truly disruptive solutions and are dedicated to making a meaningful difference.

Headquartered in Vancouver, Canada with international offices in Victoria – BC, Seattle – WA, San Jose - CA, Boulder - CO, Ankeny – IA, Austin - TX, Reading - UK and Ho Chi Minh City – Vietnam, Absolute Software (NASDAQ: ABST) (TSX: ABST) accelerates customers’ shift to work-from-anywhere through the industry’s first self-healing Zero Trust platform, ensuring maximum security and uncompromised productivity. Only Absolute is embedded in more than half a billion devices, offering a permanent digital connection that intelligently and dynamically applies visibility, control and self-healing capabilities to endpoints, applications, and network access to ensure their cyber resilience tailored for distributed workforces. 

Our vision is to be the world’s most trusted security company – and to empower end users to connect securely and from anywhere, to all the applications they need to collaborate and get their work done, without interruptions and with an optimal network experience. Absolute currently serves approximately 16,000 customers with more than 13 million activated endpoints globally. G2 recognized Absolute as a Leader in the Winter 2022 Endpoint Management and Zero Trust Networking Grid Reports, reflecting our continued customer satisfaction across product lines. To learn more about Absolute, visit our website at or visit our YouTube channel.

Absolute is an equal opportunity employer.