CCF Customer Innovation Manager

Customer Innovation Shanghai, China


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Job Description for CCF Customer Innovation Manager


  • M.Sc. Food, Chemistry or similar
  • Both local and relocation-available person can apply
  • Strong customer co-development sense to provide technical support
  • Good team player with problem solving skill
  • Pro-active, initiative and hands-on spirit
  • Good oral and written English skill
  • Able to work independently
  • Several years of working experience from food ingredients companies (B2B) with good experience of technical support on CCF area (healthy food, senior, sports nutrition, FSMP) or B2C


Key responsibilities:

Support business by driving pre- and post-sales support for selected customers in given industry.   Reaching targets by identifying, initiating, managing and implementing customer co-development projects according to customer needs and AAK strategy. Supports active CI team work. Active CCV partner with Sales for selected customers.

  • Manages CI support to a selection of “own” customers in the given industry.
  • Support sales in finding new opportunities in selected markets, making market plans and Account Plans.
  • Visit and meet customers when needed to identify needs and build up relations
  • Efficient managing of co-developments of new solutions and new customised products leading  to new sales or defending existing business.
  • Owns the CI part of the opportunity for the designated customers (development of solution etc)  - in GODB
  • Technical specialist for selected customers to provide solution implementation, trouble shooting, claims, product specifications, and other technical issues when needed.
  • Active involvement in the solution development in pilot plants and labs.
  • Manage customer innovation days and develops selected pro-active concepts and kit-sets to drive new customer opportunities.
  • Technical training of customers and colleagues (AAK Academy and beyond).
  • Can participate in relevant NPD projects in support for PTD/R&D.
  • Identify need for development of new internal capabilities (equipment, analysis etc)
  • Manages the documentation of technical data for knowledge sharing and reuses relevant data on products and solutions.
  • Support own customers with limited support in other industries in close cooperation with the industry CIM specialist 


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