Salesforce Project Manager
Description
A5 guides businesses through their Digital Transformation journey with a focus on Campaign-to-Revenue. As a leading solutions provider and systems implementer, we modernize business processes through our strategic methodology using industry-leading Salesforce platform and backend ERP integrations. We are one of the very few partners in the eco system invested in by Salesforce Ventures and are also proud to be part of Salesforce partner advisory board. A5 has resources across the US, Canada, UK, Eastern Europe, South America, and India.
Come join a growing Salesforce Practice and work on fun projects with good people!
Come join a growing Salesforce Practice and work on fun projects with good people!
Responsibilities:
- Primary Project Management activities and other related services to client projects as assigned.
- Handle customer escalations, resolve issues, and provide overall project direction.
- Proactively mitigate and manage critical escalations and at-risk accounts; communicate appropriately with internal and external leaders and executives.
- Act as advisor on complex issues and projects, exercising discretion and latitude in reaching project goals.
- Understand Salesforce ecosystem and play an advisory role for internal and external resources on overall solution architecture.
- Understand customer requirements and run discover & design sessions, provide best practices based on experience.
- Lead the development of client-specific implementation proposals, SOWs, and RFPs.
- Look for additional opportunities within account and upsell.
- Hands-on role
Requirements:
- 5+ years' experience in delivering consulting services and team leadership
- 3+ years’ scoping and delivering large and complex implementation projects
- Extremely strong written and verbal communication skills, executive level presence, and experience in working in a client advisory role
- Demonstrated ability to influence a group audience, facilitate solutioning and lead discussions such as an implementation methodology, Road-mapping, Enterprise Transformation strategy, and executive-level requirement gathering sessions
- Excellent analytical & problem-solving skills