Cloud Operations Engineer

Cloud Operations San Jose, California Raleigh, North Carolina


Position: Cloud Operations Engineer 

Location:  Raleigh, NC  OR  San Jose, CA

NOTE:  U.S. Citizenship is required for this position due to the nature of customers assigned to this role.

Zscaler enables the world’s leading organizations to securely transform their networks and applications for a mobile and cloud-first world. Applications have moved from the data center to the cloud and users are connecting to their workloads from everywhere, but security has remained anchored to the data center. Zscaler is redefining security by moving it out of the data center and into the cloud.

The Zscaler Cloud Security Platform uses software-defined business policies, not appliances, to securely connect the right user to the right application, regardless of device, location, or network. Zscaler offers two service suites. Zscaler Internet Access™ scans every byte of traffic to ensure that nothing bad comes in and nothing good leaks out. Zscaler Private Access™ offers authorized users secure and fast access to internal applications hosted in the data center or public clouds—without a VPN.

Zscaler services are 100% cloud delivered and offer the simplicity, enhanced security, and improved user experience that traditional appliances or hybrid solutions are unable to match. Used in more than 185 countries, the Zscaler multi-tenant, distributed security cloud protects thousands of customers from cyberattacks and data loss, enabling customers to embrace the agility, speed, and cost containment of the cloud—securely.

Are you ready for the challenge of working on the world's largest private security cloud?

We are currently seeking a Cloud Operations Engineer to join the Zscaler Cloud Operations Team.
If you’re looking to work in a fun and rapidly-changing environment that rewards out-of-the-box thought and execution, then Zscaler could be a great opportunity.
As a Zscaler Cloud Operations Engineer, you will be responsible for maintaining our customer facing Zscaler Production Cloud which encompasses 100+ data centers and protects over 15 million users in 185+ countries.

NOTE:  U.S. Citizenship is required for this position due to the nature of customers assigned to this role.

Responsibilities/What You’ll Do:

  • Ensure 24/7 Global availability of the Zscaler Security Cloud
  • Respond to monitoring alerts and tickets created by our customer facing support team
  • Troubleshoot and resolve issues from our monitoring tools and support including deep dive investigation
  • Proactively identify cloud affecting events and implement a solution before it escalates to a problem
  • Participate in an on-call rotation

Qualifications/Your Background:

  • Exhibit strong working knowledge of Linux/UNIX and related applications
  • Scripting/programming in Bash, and Python.
  • Knowledge of cloud infrastructure (firewalls, load balancers, DNS, DHCP, NAT)
  • Ability to think on your feet, be resourceful and solve interesting technical problems
  • Constantly driving to improve, optimize and identify opportunities for process improvement

Nice to have:

  • Experience working in a 24/7 NOC environment for a cloud provider
  • Advanced Linux/Unix system administration skills
  • Knowledge of cloud technologies and architecture with an emphasis on SaaS environment
  • Demonstrated skill in scripting to automate and simplify day to day tasks
  • Knowledge of Ansible is a plus


  • BS degree in Computer Science, Electrical Engineering, Computer Engineering or similar discipline with MS degree in Computer Science, Electrical Engineering or Computer Engineering preferred

What You Can Expect From Us:

  • An environment where you will be working on cutting edge technologies and architectures
  • A fun, passionate and collaborative workplace
  • Competitive salary and benefits, including equity
  • The pace and excitement of working for a Silicon Valley Unicorn

Why Zscaler?

  • Zscaler is the world’s leading software-as-a-service security platform
  • We deliver best of breed security services with unprecedented scale
  • We protect 15 million users, in 3,250 organizations, across 185+ countries
  • Blue Chip Customers (200 of Global 2,000 in our portfolio)
  • Glassdoor rating of 4.7/5.0 + 98% CEO Approval = Exceptional place to work!

People who excel at Zscaler are smart, motivated and share our values. Ask yourself: Do you want to team with the best talent in the industry? Do you want to work on disruptive technology? Do you thrive in a fluid work environment? Do you appreciate a company culture that enables individual and group success and celebrates achievement? If you said yes, we’d love to talk to you about joining our award-winning team.

Learn more at or follow us on Twitter @zscaler. Additional information about Zscaler (NASDAQ : ZS ) is available at  All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

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