SFDC Business Support Analyst

Information Technology Chandigarh, India


Description

Zscaler is one of the most exciting technology companies around. Our mission is simple - it is to revolutionize Internet security through the magic of cloud computing. We are the leading, most innovative firm in a $35 billion market - security – and our passion is to bring cloud computing to Internet security just like Salesforce.com did to CRM. More than 5,000 organizations around the world are already using Zscaler - including amazing brands like General Electric, Nestle, NBC, and NATO - and more than 13 million people across more than 200 countries are protected by our systems every single day. 

We are a well-funded Software as a Service company and are growing extremely fast, which means incredible career and growth opportunities for passionate and talented people that are ambitious and driven to be the best. We’ll offer you an opportunity to make a difference, and you will get to work in a fun, fast-paced environment where you can excel at what you do and create.

The Salesforce Support analyst is part of our Global Field automation team that supports and develops applications for Zscaler's Sales organization. This position will troubleshoot to ensure that applications meet the business needs and keep pace with changes in policies and/or procedures.

Key Responsibilities

- Daily administration of support CASES’ 
- Managing user setup, profiles and roles, basic customization of objects, fields, record types, page layouts and validations; 
- Develop and create customized reports and dashboards; 
- Perform UAT testing process for new functionality created by the SFDC Dev team 
- Keeping abreast of new Salesforce features and functionality and providing recommendations for process improvements; 
- Creating and maintaining documentation on processes, policies, and help related materials for users 
- Perform data uploads as needed
- Ensure data cleanliness in SFDC for accounts, contacts, opportunities. 
- Perform ad hoc data requests
- Participate and help in data related tasks required for sales operations planning phases.

Qualifications

- Bachelors or Masters in Math / Science.
-  Minimum of 3+ years experience in a  global sales organization
- Excellent understanding of CRM concepts. 
- Excellent Communication Skills. Team Player.


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