Business Support Analyst-Salesforce Service Cloud

Information Technology Bangalore, India


For over 10 years, Zscaler has been disrupting and transforming the security industry. Our 100% purpose-built cloud platform delivers the entire gateway security stack as a service through 150 global data centers to securely connect users to their applications, regardless of device, location, or network in over 185 countries protecting over 3,900 companies and have detected 100 Million threats/day. 

We work in a fast-paced, dynamic and make it happen culture. Our people are some of the brightest and passionate in the industry that thrives on being the first to solve problems.  We are always looking to hire highly passionate, collaborative and humble people that want to make a difference.

The Business Support Analyst will report to the Team Lead,Sales Services  As a Business  Support System Analyst within the Sales Automation team, you will be responsible for managing and
supporting System Tasks, Initiatives, and Projects that support our Go To Market and Sales Execution Strategy.
Zscaler has spent years building groundbreaking technology that’s improving the security postures of enterprises around the world. And while engineering teams have been building great Zscaler products, our G&A teams have been building Zscaler into a great company. The members of our GA teams have been working together to recruit the right people, create the right culture and environment, and build a solid financial and legal foundation—all of which has brought us to an incredibly exciting stage with a lot of momentum driving us forward. Join us and you, too, will have the opportunity to be a part of the excitement and contribute to Zscaler’s growth and success in meaningful ways.

Responsibilities/What You’ll Do

 Mapping functional requirements to Salesforce Service Cloud and/or Sales Cloud features and
 In Depth knowledge of cases, Service Contracts, Milestones, Communities.
 Building extensive reports/dashboards in lightning to help customer support publish numbers.
 Engage with cross-functional teams to consolidate requests related to Service Cloud in SFDC.
 Troubleshoot end user’s issues related to Service Cloud Salesforce with strict adherence to SLA’s
 Configure users, profiles, roles and access.
 Work with diverse teams and act as interface between the business teams and developers.
 Manage Change Requests in SFDC.
 Understanding and knowledge of Omni Channel.

Qualifications/Your Background

 3 – 5 years of experience in enterprise automation, with the most recent 2 years on Salesforce Service Cloud administration.
 Should be able to work independently with minimal supervision.
 Preferably an Expert in Excel & analysing large volumes of data and identifying patterns
 Comfortable with loading and querying large data sets using Data Loader and/or Workbench.

Why Zscaler?

  • Zscaler is the world’s leading software-as-a-service security platform
  • We deliver best of breed security services with unprecedented scale
  • 100 Million threats detected a day across 185+ countries
  • Glassdoor rating of 4.7/5.0 + 98% CEO Approval = Exceptional place to work!

People who excel at Zscaler are smart, motivated and share our values. Ask yourself: Do you want to team with the best talent in the industry? Do you want to work on disruptive technology? Do you thrive in a fluid work environment? Do you appreciate a company culture that enables individual and group success and celebrates achievement? If you said yes, we’d love to talk to you about joining our award-winning team.

Learn more at or follow us on Twitter @zscaler. Additional information about Zscaler (NASDAQ: ZS ) is available at  All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.