Technical Account Manager - Germany

Customer Success Munich, Germany


Description

Position: Technical Account Manager 

Location: Germany   

About Zscaler

At Zscaler, we are on a mission to redefine network security for the Cloud and Mobile-First World.

The cloud and mobility are creating a mega-shift that’s disrupting 30 years of networking and security infrastructure. Traditional network security architecture is no longer suitable for the cloud and mobile-first world.
Zscaler is a pioneer and leader in cloud security and we are enabling the world’s leading organizations to securely transform their networks and applications for the cloud and mobile-first world.

With a solution born and built 100% in the cloud, Zscaler employees have built and operate a massive, global cloud security architecture, delivering the entire gateway security stack as a service. By providing fast, secure connections between users and applications, regardless of device, location, or network.
We process over 60 billion transactions a day in our cloud and protect our customers from over 125 million security threats daily. We became a publicly traded company with our IPO in March 2018 and are experiencing tremendous growth in all areas of the business.

Come and join our team and be part of this exciting transformation to cloud-based security.

Technical Account Manager – EMEA

Are you looking for a career that utilizes your passion for technology? Are you interested in working for an organisation that is revolutionising Internet security with the industry’s first Security as a Service platform? As the most innovative company in the security market, Zscaler is used by more than 5,000 leading organisations, including 50 of the Fortune 500. Zscaler ensures that more than 15 million users worldwide are protected against cyber-attacks and data breaches while staying fully compliant with corporate policies. 

Operating in more than 100 data centres around the world and enabling organizations to fully leverage the promise of cloud and mobile computing with unparalleled and uncompromising protection and performance. Zscaler delivers unified, carrier-grade internet security, next generation firewall, web security, sandboxing/advanced persistent threat (APT) protection, data loss prevention, SSL inspection, traffic shaping, policy management and threat intelligence—all without the need for on-premise hardware, appliances or software 

Our Mission Statement:

The role sits within the Customer Success Organisation, and our mission is to Transform the way our customers work, to lead them through their digital transformation, and support their business outcomes.  Improve Experience for our customers, and their users, to get the best user experience, while maximising security in a global environment. Through world class technical engagement, and ensuring our customers get the best out of the technology.

Engagement, partner with our customers and partners, be their trusted advisors, and turn them into raving fans of Zscaler 

What you can expect from Zscaler:

The excitement of working for a company that is named a Leader for the 7thconsecutive year by Gartner.

A supportive and collaborative working environment, where everyone is invested in each other’s success.

A company mentality which has grown from the cloud, and revolves around innovation at a fast pace.

A working environment where you are supported and empowered to do your best work, and deliver a world class service to our customers. 

We need individuals that:  

Possess both strong technical backgrounds, coupled with excellent business acumen. We are looking for people who are comfortable to have in-depth technical conversations with the technical teams, and then change the conversation when engaging with the Execs to discuss business requirements, and organisation strategies, to tie the organisations outcomes to the technology. 
Candidates must be happy to work from home most of the time and travel to customer sites as required.

Candidates will primarily work from home. Access to a major city and main transportation routes would be preferred. 

Expertise Required:  

  • Experience in the enterprise customer environments
  • A proven track record in Consultancy, Professional Services, or Technical Account Management.
  • Face-to-face & remote customer management experience
  • Excellent written, oral and presentation skills
  • Degree qualification or equivalent experience an advantage 

Technical Expertise Required:   

At Zscaler we have a strong product range, so a good understanding of the following skills is required; 

  • Good understanding of HTTP and TCP/IP
  • A background in Internet and Security technologies such as SWG, Sandboxing, Firewalls, DLP, and VPNs
  • Network transformation technologies such as MPLS, SD-WAN or WAN Optimization.
  • The ability to read packet captures.
  • Ability to interpret security reports to provide actionable improvements for our clients.
  • You will have a detailed working knowledge of web based security and network infrastructure, Security Proxies, such as NGFW, SSL/IPSec VPNs, and Firewalls.
  • Good understanding of ITIL / Service Management / Release Pipeline
  • Troubleshooting knowledge, design and implementation experience
  • Vendor certification CISSP, CCIE, CCNP, JNCIE, MCSE a distinct advantage. 

Within 30 Days

  • You will be expected to familiarise yourself with Zscaler’s services, messaging and understand how we do things.  
  • You will attend your potential client’s weekly meetings.
  • You will clearly understand and be able to provide our standard client deliverables

Within 60 Days

  • You will be expected to have mastered Zscaler’s messaging and competently present our proposition to your team and partners  
  • There will be a graduation panel to determine if you are ready to represent Zscaler to our clients
  • You will establish key relationships with your top renewal accounts
  • You will be expected to have passed all relevant Zscaler certification

Within 90 Days

  • Manage, escalate, and drive satisfactory resolution of customers' technical support, service and infrastructure issues based on Zscaler products and technologies. You will be working effectively with all departments in Zscaler to achieve the aim of ensuring maximum customer satisfaction.
  • Manage implementation and consulting projects, where you would be expected to plan, schedule and implement Zscaler web solutions for customers or service providers
  • Expected to take support escalations from the region and help the Support team from time to time.
  • Proactively update customers about cloud updates, upgrade and ensure necessary action to maintain availability and customer satisfaction.

What we expect from you:

  • Our strong preference is a proven consultancy background in Internet and Security technologies such as SWG, Sandboxing, FireWall, DLP, and VPNs or Network transformation technologies such as MPLS, SD-WAN or WAN Optimization. The ability to read packet captures.
  • 5 years’ experience in a consultancy role involving networking or information security.
  • Strong customer management skills during and post incident response and the ability to influence our clients choices.
  • Ability to interpret security reports to provide actionable improvements for our clients.
  • Vendor certification CISSP, CCIE, CCNP, JNCIE, MCSE a distinct advantage.
  • You will have a detailed working knowledge of web based security and network infrastructure, Security Proxies, such as NGFW, SSL/IPSec VPNs, and Firewalls.
  • You must be a proven high performer with a solid track record.

Why Zscaler?

Zscaler is the world’s leading software-as-a-service security platform

We deliver best of breed security services with unprecedented scale

We protect 15 million users, in 3,250 organizations, across 185+ countries

Blue Chip Customers (200 of Global 2,000 in our portfolio)

Glassdoor rating of 4.7/5.0 = Exceptional place to work!

What you can expect from us:

  • An environment where you will be selling cutting edge technologies and architectures
  • A fun, passionate and collaborative workplace
  • Competitive salary and benefits, including equity
  • The pace and excitement of working in a hypergrowth business


Additional information about Zscaler (NASDAQ : ZS ) is available at http://www.zscaler.com

Zscaler is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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