IT Support Engineer

Information Technology Chandigarh, India


Description

For over 10 years, Zscaler has been disrupting and transforming the security industry. Our 100% purpose-built cloud platform delivers the entire gateway security stack as a service through 150 global data centers to securely connect users to their applications, regardless of device, location, or network in over 185 countries protecting over 3,900 companies and have detected 100 Million threats/day. 

We work in a fast-paced, dynamic and make it happen culture. Our people are some of the brightest and passionate in the industry that thrives on being the first to solve problems.  We are always looking to hire highly passionate, collaborative and humble people that want to make a difference. 


Position: IT Support Engineer

Location: Chandigarh, India

We are seeking a Helpdesk/IT Support Engineer responsible for providing technical assistance and support related to computer systems, hardware, or software, isolates the problem, determination and implement solutions.

Responsibilities/What You’ll Do:

  • Monitor and respond quickly and effectively to requests received through the IT Helpdesk
  • Provide technical assistance and support for all incoming IT Helpdesk requests and issues related to computer systems, application, services, software, and hardware either in person or remotely over the phone.
  • Follow up and ensure issue has been resolved.
  • Write training and instruction manual.  Document internal procedures.
  • Manage PC/Laptop setup and deployment for new employees with standard hardware, images, and software.
  • Provide employee orientation and training.
  • Maintain daily performance and monitoring of computer systems.
  • Install, modify, and repair computer hardware and software.
  • Maintain inventory of all equipment, software and software licenses
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Computer hardware and software installation.
  • Provide support for company email system, web/audio conferencing service, and phone system.

Qualifications/Your Background:

3-5 years’ experience with the following:

  • Strong background in TCP/IP, IP networking knowledge, i.e. IP subnet, DNS, DHCP, FTP, SSH and etc.
  • Microsoft Active Directory experience and all Windows networking.
  • Microsoft Exchange / Gmail, Microsoft Windows OS, and Office Applications
  • Working with varies server and client hardware platforms, i.e. DELL, Lenovo.
  • Web/Audio Conferencing, i.e. WebEx, Join.Me
  • Strong problem-solving skills and the ability to work on multiple projects and issues
  • Excellent written and verbal communication skills are essential 
  • VMWare ESX/ESXi, vSphere, vCenter and VMware Server
  • Knowledge of Phone System, VoIP
  • Linux OS and basic services i.e. Apache/HTTPD, SSHD, SAMBA

Why Zscaler?

  • Zscaler is the world’s leading software-as-a-service security platform
  • We deliver best of breed security services with unprecedented scale
  • 100 Million threats detected a day across 185+ countries
  • Glassdoor rating of 4.7/5.0 + 98% CEO Approval = Exceptional place to work!

People who excel at Zscaler are smart, motivated and share our values. Ask yourself: Do you want to team with the best talent in the industry? Do you want to work on disruptive technology? Do you thrive in a fluid work environment? Do you appreciate a company culture that enables individual and group success and celebrates achievement? If you said yes, we’d love to talk to you about joining our award-winning team.

Learn more at zscaler.com or follow us on Twitter @zscaler. Additional information about Zscaler (NASDAQ: ZS ) is available at http://www.zscaler.com.  All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

What You Can Expect From Us

  • An environment where you will be working on cutting edge technologies and architectures
  • A fun, passionate and collaborative workplace
  • Competitive salary and benefits, including equity
  • The pace and excitement of working for a Silicon Valley Unicorn

Why Zscaler?

People who excel at Zscaler are smart, motivated and share our values. Ask yourself: Do you want to team with the best talent in the industry? Do you want to work on disruptive technology? Do you thrive in a fluid work environment? Do you appreciate a company culture that enables individual and group success and celebrates achievement? If you said yes, we’d love to talk to you about joining our award-winning team.

Learn more at zscaler.com or follow us on Twitter @zscaler. Additional information about Zscaler (NASDAQ : ZS ) is available at http://www.zscaler.com.  All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.


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