Customer Success Manager

Customer Success Houston, Texas


Description

Position: Customer Success Manager

Location: Houston, TX

At Zscaler, we are on a mission to redefine network security for the Cloud and Mobile-First World.

The cloud and mobility are creating a mega-shift that’s disrupting 30 years of networking and security infrastructure.  Traditional network security architecture is no longer suitable for the cloud and mobile-first world.

Zscaler is a pioneer and leader in cloud security and we are enabling the world’s leading organizations to securely transform their networks and applications for the cloud and mobile-first world.

With a solution born and built 100% in the cloud, Zscaler employees have built and operate a massive, global cloud security architecture, delivering the entire gateway security stack as a service. By providing fast, secure connections between users and applications, regardless of device, location, or network.

We process over 60 billion transactions a day in our cloud and protect our customers from over 125 million security threats daily.  We became a publicly traded company with our IPO in March 2018 and are experiencing tremendous growth in all areas of the business.

Come and join our team and be part of this exciting transformation to cloud-based security.

The Customer Success Manager will play a key role in driving customer success, optimization, and upsell of new business opportunities for North America by qualifying and nurturing installed base in support of our rapidly growing business. Zscaler is a SaaS company operating in a high growth market which leverages the Annual Recurring Revenue (ARR) model to fuel its growth. Come grow your career in the Cloud vertical by helping us enable our customers to achieve success.


Responsibilities:

  • Develop and nurture customers to become Brand Ambassadors on behalf of Zscaler
  • Interact with CISOs/Director/Manager Level stakeholders to drive VALUE realization from Zscaler platform
  • Deliver Service Review presentations Onsite to align Zscaler services with customer business initiatives and priorities
  • Demonstrate fundamental understanding of Zscaler’s technology and articulate advantages of our solution against competitors.
  • Consistently meet and exceed daily and weekly call goals for providing touch points for existing customers
  • Work closely with Account Sales teams to help with Upsell/Cross-sell opportunities in existing customers
  • Understand customer pain points and help drive escalations by coordinating between Product Management and Support groups.
Desired Skills:
  • Good understanding of Security fundamentals such as Firewalls, Proxies and Web Security Gateways.
  • Familiarity with Network Architectures and network routing concepts.
  • Highly motivated self-starter with competitive personality and strong attention to detail
  • Team player who possesses a desire and ability to work in a fast paced, goal oriented high growth sales environment
  • Exceptional communication skills, both oral and written, coupled with excellent listening skills
Education and Experience:
  • Bachelor’s degree in Engineering or Business
  • 3-10 years as Systems Engineer or Post Sales Support.

Why Zscaler?

  • Zscaler is the world’s leading software-as-a-service security platform
  • We deliver best of breed security services with unprecedented scale
  • We protect 15 million users, in 3,250 organizations, across 185+ countries
  • Blue Chip Customers (200 of Global 2,000 in our portfolio)
  • Glassdoor rating of 4.7/5.0 = Exceptional place to work!

People who excel at Zscaler are smart, motivated and share our values. Ask yourself: Do you want to team with the best talent in the industry? Do you want to work on disruptive technology? Do you thrive in a fluid work environment? Do you appreciate a company culture that enables individual and group success and celebrates achievement? If you said yes, we’d love to talk to you about joining our award-winning team.

Follow us on Twitter @zscaler. Additional information about Zscaler (NASDAQ : ZS ) is available at http://www.zscaler.com.  

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

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