Repair Technician
Description
Company Overview:
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
Position Overview:
Zones is looking for a Service Repair Technician. In this position, you will perform diagnostics and repairs on varied computer equipment, which includes but is not limited to, Desktops, Laptops, Servers, and Printers. You will also interface with external customers, and conduct both face-to-face and telephone evaluations of potential computer issues. Additionally, you will initiate follow-up, and closeout repair claims with vendors and ensure all parts are returned in a timely manner.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
As a Repair Technician you will primarily be responsible for:
- Perform troubleshooting on a variety of computer equipment and maintain the ability to diagnose a variety of computer-related issue
- Interact with customers in both face to face and electronic methods Provided diagnostics and feedback during the repair process
- Perform “Test & Check” service for internal Zones product (e.g. Returned product and damaged product found in the lab)
- Initiates escalation as appropriate to other resources
- Projects timely and accurate communication of issues to management
What you will bring to the team:
We are seeking candidates with the following experience and skills
- High School Diploma or Equivalent
- 2+ years required of experience in a Computer Repair environment
- Experience should include troubleshooting hardware and software issues, replacement part ordering from vendors, and processing and return of exchange parts
- Experience with on-site repairs including customer-facing interface is a plus
Preferred experience:
- With Lenovo PC’s and Apple Phones
- Repairing Lenovo PC’s in and out of warranty
- Refurbish, upgrade devices to manufacture-ready condition.
Certifications:
- A+ Certification
- Tier 1 Vendor (IBM, HP, Lenovo, Dell, Apple) Desktop, Laptop, and Server Repair certifications preferred
Qualified candidates can expect an hourly wage of $18.00-$20.00.
#LI-TO1
Zones offers a comprehensive Benefits package
While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, a 401(k) plan with matching provision, paid time off, and much more. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.
At Zones, work is more than a job –with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.