Configuration Engineer
Description
Company Overview:
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
Please note that this role must be done onsite, this is not a hybrid / remote role.
Position Overview:
The Technical Configuration Engineer (Lifecycle Services) is responsible for staging, grading, cleaning and configuring of equipment at the Zones Configuration Facility.
The Technical Configuration Engineer additionally may provide technical support for Zones UK and could be used as a technical resource for completing Solutions that are sold to our customers. The Technical Configuration Engineer must be willing to be flexible as evening and weekend work as well as domestic and European travel may occasionally be required.
What you’ll do as the Technical Configuration Engineer
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The Configuration Function at the Zones Warehouse Facilities in Greenford, London.
- Working with the Zones Project Management during the Setup and Onboarding phase to ensure the service are setup in a seamless way as per customer requirements.
- Imaging and configuring devices before they are sent out to the Customer.
- Testing, cleaning and refurbishing incoming devices as per the defined Run Book and operational documents produced by the Project Management team.
- Grading devices based on condition and photographing them.
- Receiving requests for equipment via an online system.
- Completing checklists and emailing them to the correct people within SLA.
- Maintaining online systems that record inventory records and condition.
- Adhering to SLAs relating to the delivery of customer equipment.
- Hardware and Software Installations.
- Audit and Asset Tagging.
- Configuring and setting up devices as required (Laptops, Desktops, EPOS, Printers, Scanners, Handhelds etc.)
- Troubleshooting technical issues.
- Communicating to the Business and Clients where required.
- Maintaining internal “Configuration Department” stock – such as Customer asset labels, Consumables, Tools etc.
- The desktop environment and Windows deployments on PCs and laptops.
- Infrastructure support including Network and Servers.
- Hardware Support including Mobile Devices, Printers and Scanners.
- General Software Support including standard productivity software – i.e. MS Office, Acrobat etc. Asset Management.
What you will bring to the team:
EDUCATION/CERTIFICATION:
- College level education preferred but not essential
CERTIFICATES/LICENSES, ETC:
CompTIA A+
- Microsoft qualifications or vocational IT qualifications are desirable
REQUIRED EXPERIENCE:
- Excellent Technical skills: The role requires a diverse knowledge of IT systems, both hardware and software. We deal with a large range of systems, so the broader this knowledge, the better. Microsoft Windows is essential. Experience of MDT and/or Autopilot would be preferred. Laptop hardware maintenance (replacing keyboards, memory, hard drives) is also preferred.
- Excellent problem solving skills: you must be able to troubleshoot complex problems. Thinking on your feet is a key factor within this new role.
- Experience: We will require at least 3 years of experience in an IT services organization or Helpdesk (at either 1st or 2nd line level). Experience of installations would be an advantage.
- Customer facing skills: We require excellent customer facing skills as you will be interacting with our Clients on a regular basis via email and phone calls. We want you to be an ambassador for our company.
Zones offers a comprehensive Benefits package
At Zones, we're proud to offer a comprehensive benefits package designed to support the well-being and success of our employees. Your health is important to us. Our benefits package includes private medical insurance, dental coverage, and access to a range of wellness programs aimed at promoting a healthy lifestyle. We believe that a healthy workforce is productive; we also operate a flexible and hybrid working policy. Also included is a workplace pension scheme, ensuring that you're building a solid foundation for retirement.
Investing in your professional growth and development is a priority for us. Our benefits package includes opportunities for training and development, as we want to support you in reaching your career goals and unlocking your full potential. In addition to the core benefits outlined above, we offer a range of additional perks and benefits to enhance your experience as a valued member of our team. These may include discounts on gym memberships, retail purchases, travel packages, and more.
At Zones, work is more than a job – it's an exciting career immersed in an inventive, collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.