Description

About Zones

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.  

Required: Has a strong understanding of Latin America Business Practices   

The Global Engagement Coordinator facilitates communication among teams and partners, answering inquiries promptly, aiding account growth, and enhancing awareness of the global solution. Working closely with the Global Engagement Team and Operations Center, the role involves project coordination, managing operations, fostering collaboration, supporting global partner relations, and maintaining expertise in partner strategies and markets. The coordinator ensures smooth processes, tracks activities, and contributes to international sales growth.  

• Coordinate projects, meetings, and actions using shared tools. (SharePoint, CRM, Outlook, One Note, etc.)
• Support sales teams with global offering guidance.
• Assist in onboarding customers to global portals.
• Manage and onboard strategic global partners.
• Educate teams on partner capabilities and markets.
• Maintain strong communication and trust with partners.
• Provide language support as needed.
• Ensure high-quality customer interactions.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

Key metrics:  

• Effectively communicate Zones Global Platform value and support pre-sales efforts.
• Monitor successful onboardings for net new global customers.
• Meet SLAs for quotes and proposal responses.
• Ensure portal accuracy and relevancy.
• Maintain effective partner and cadence management.
• Manage strategic partner sales revenue targets.
• Assist in collecting strategic partner referral fees.
• Demonstrate competencies in 5-star service, Zones Vision & Values, and the 5 Ps framework.

REQUIRED EXPERIENCE:  

• Minimum 3 years of international experience.
• Conversational Spanish skills for working with LATAM partners.
• Highly proficient with Project management, analytical, and problem-solving skills.
• Expertise in Excel, SharePoint, and Outlook.
• Strong time management and organizational abilities.
• Excellent written and verbal communication skills.
• Customer service-oriented and team-driven.
• Ability to work independently and prioritize

Qualified candidates can expect an hourly wage range of $18.00 - $22.00. 

Note: Compensation is benchmarked on local Washington area market rates. Qualified candidates in other locations can expect a salary package that may be adjusted based off applicable cost of wages in their respective location. 

#LI-TO1  
#LI-Remote 

Zones offers a comprehensive Benefits package

While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, a 401(k) plan with matching provision, paid time off, and much more. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.

At Zones, work is more than a job –with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!