Customer Service Representative
Description
Company Overview:
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
Position Overview:
The Customer Service Representative will be responsible for answering incoming customer telephone calls, emails, and ZAC cases regarding post-sales issues, either with a solution, verification of defective product and/or referral to the manufacturer..
What you’ll do as the Customer Service Representative
Employees employed in the role of Customer Service Representative shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Maintain performance standards of telephone, email, and ZAC cases support set by Customer Service Supervisor
- Research each customer’s problem to ensure customer satisfaction.
- Call back customers who left messages during scheduled callback times.
- Track each customer call with entries into ZAC.
- Document and track calls and follow up with notes.
- Increase technical knowledge, troubleshooting and customer service skills through self-paced training and workshop participation.
- Assist with other projects as necessary.
What you will bring to the team:
REQUIRED EXPERIENCE:
- Complete Bachelor’s Degree
- Excellent customer service skills, positive attitude and accessories, logical troubleshooting skills, comfortable in a fast paced & dynamic environment
- Previous experience w/telephone customer service
- Excellent customer service skills
- Excellent typing and writing skills.
- Basic CRM knowledge
- Logical troubleshooting and organizational skills
Zones offers a comprehensive Benefits package
At Zones, we are committed to fostering an inclusive and diverse workplace. We provide comprehensive benefits to support our employees, including health insurance coverage for parents, spouse, and children, life insurance, pension fund scheme, EOBI, and on the house free quality food, gym, and much more. We embrace equal employment opportunity, free from discrimination based on various characteristics, and offer an exciting career immersed in an inventive, collaborative culture.
If you are enthusiastic about working on the cutting edge of IT innovation, sales, engineering, and operations, Zones is the perfect opportunity for you.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.
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Job timings: 8:00 PM to 05:00 AM (Pk time)