Operations Specialist - Data Stewardship
Description
Company Overview:
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
Position Overview:
The Operations Specialist - Data Stewardship will be responsible for compilation and delivery of weekly, monthly and quarterly performance reporting. Timeliness, accuracy, and completeness is key. This candidate needs to be able to communicate to multiple people internal and external to the organization. The Operations Specialist needs a keen eye for detail, a passion for process improvement and the ability to think critically in ambiguous situations.
What you’ll do as the Operations Specialist - Data Stewardship:
Employees employed in the role of Operations Specialist - Data Stewardship shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Candidate must be proficient in Excel, PowerPoint, Word, and Outlook
- Able to communicate professionally and clearly through all communication forums (Microsoft Teams, email, and phone)
- Manage escalations in a professional manner
- Ability to analyze data and provide solutions and/or feedback
- Weekly, monthly, and Quarterly performance reporting
- Ad-hoc requests for various reporting requirements
- Maintain timely rigor for operational processes
- Implement, develop, and maintain operational processes to drive program success
- Ongoing maintenance of documented processes
- Dynamics AX, CRM and ServiceNow experience are a plus
- Microsoft Power BI knowledge is a plus
What you will bring to the team:
- Strong customer service skills
- Excellent organization skills and process expertise
- Ability to meet aggressive deadlines
- Adaptability to an ever-changing work landscape
- Analytical with excellent problem-solving skills
- The ability to work independently and in a team environment
- The ability to work effectively across functions, levels and disciplines
- Strong verbal and written communication skills
- An analytical mind and inclination for problem-solving
- Four years degree preferred but not required
- In-lieu of four years degree equivalent education, certifications, training and work-related experience
Zones offers a comprehensive Benefits package
At Zones, we are committed to fostering an inclusive and diverse workplace. We provide comprehensive benefits to support our employees, including health insurance coverage for parents, spouse, and children, life insurance, pension fund scheme, EOBI, and on the house free quality food, gym, and much more. We embrace equal employment opportunity, free from discrimination based on various characteristics, and offer an exciting career immersed in an inventive, collaborative culture.
If you are enthusiastic about working on the cutting edge of IT innovation, sales, engineering, and operations, Zones is the perfect opportunity for you.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.
Job timings: 8:00 PM to 5:00 AM (Pk time)
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