Fluidra North America Careers

Description

WHAT YOU WILL CONTRIBUTE   

As a Customer and Warranty Representative you will coordinate customer service activities of establishment to install, service, maintain, and repair items sold, leased, or rented with service contract or warranty by performing the following duties personally.  

Provide technical and mechanical customer support and troubleshooting assistance via telephone and e-mail in accordance with company processes and procedures in both English and French.  

Provide customer service via telephone and e-mail in accordance with company processes and procedures and act as a liaison between outside sales and order entry staff. Additionally, you will  

• Answering phones, scan and file documents.
• Provide customer service to both internal and external customers.
• Process Service Calls and Service Requests
• Scheduling of field service calls.
• General office duties
• Input of information into the company data base.
• Assist customers with order status inquiries.
• Work closely with other departments to facilitate order fulfillment.
• Perform other duties as assigned.

WHAT WE SEEK  

• Provide all duties in English and French - Bilingual
• Polished and professional communication skills.
• Work experience in a customer service environment using data entry and telephone skills.
• Working knowledge of MS Office software and email software.
• Experience with Oracle database a major plus.
• Ability to meet aggressive deadlines and manage multiple priorities.
• Ability to prioritize and perform a variety of tasks with minimal direction.
• Swimming pool industry knowledge a plus.

EDUCATION   

High School Diploma or equivalent  

WHO WE ARE  

Fluidra is a publicly listed company focused on developing innovative products, services and IoT solutions for the residential, commercial and wellness pool markets, globally. The company operates in over 45 countries, has over 7,000 employees and owns a portfolio of some of the industry’s most recognized and trusted brands: Polaris®, Jandy®, CMP, S.R. Smith, and Zodiac®. We also sell products under the Cover‐Pools®, iAquaLink®, Grand Effects® , Dell® and Nature2® names. With these combined resources we’re able accelerate innovation in critical areas like energy-efficiency, robotics and the Internet of Things.  

Our focus is on creating the perfect pool and wellness experience responsibly. We take our mission to heart, and our employees embody these guiding principles in everything we do: passion for success, honesty & trust, customer collaboration, teamwork and inclusion, learn and adapt, excellence and innovation.  

Don't meet every single requirement listed? At Fluidra, we thrive on building an inclusive workspace, so if you are excited about this role and your past experience doesn't align perfectly, we encourage you to apply anyways! You may be just the right candidate for this role or another role in the organization. Fluidra is proud to be an equal opportunity employer. Fluidra recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, or any legally protected characteristic.