Account Director, CRM

Client Services Nashville, Tennessee


We are looking for an Account Director to drive CRM marketing for a portfolio of the most well-known brand advertisers in the world. Account Directors are responsible for partnering with Sales to successfully onboard new clients, growing revenue from existing customer relationships, driving adoption of Zeta services and ensuring long term growth and contract renewals. This seasoned account management professional will lead cross-functional teams across the global organization to deliver customer acquisition campaigns for Zeta’s clients.

  • Serve as the day-to-day contact for our largest client relationships
  • Manage a cross functional team of Account Managers, Project Managers, Analysts, Designers, and Campaign Managers
  • Assist clients with execution of their email, direct mail, and digital marketing initiatives, as well as media planning
  • Manage strategic analysis and recommendations
  • Drive the client business to grow their monthly spend with Zeta across all client LOB’s
  • Create and provide monthly and quarterly competitive intelligence reviews
  • Take diligent meeting notes, provide written weekly client status reports, as well as weekly recaps for internal team members
  • Proactively maximize and expand the use of Zeta’s product suite among existing customers, renew, up and cross-sell
  • Develop and sustain high-level customer relationships and serve as a trusted consultant who will help optimize clients’ CRM investments through strategy, service and technology
  • Oversee training, mentoring, and development of direct reports
  • BS or MBA
  • 10+ years of experience in account management
  • Extensive experience managing executive client relationships and delivering exemplary client service while achieving revenue and profitability goals
  • Strong leadership, mentorship, management and career development skills and experience
  • Excellent interpersonal, organizational, verbal, written communication, and presentation skills
  • Intelligent, entrepreneurial type with strong work ethic
  • Demonstrated ability to quickly gain customer trust, retain and grow customer investment
  • Experience with account portfolio planning/tiering, forecasting, and prioritization
  • Excellent time management/project management skills, with ability to manage detail work and communicate project status effectively to all levels
Zeta Global is a company with a heritage of innovation and a future of leadership. Founded in 2007 by David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the Company has built an unparalleled Big Data marketing platform – with 350 million + consumer records at the core – through a series of strategic acquisitions and organic business moves. 

The company’s set of proprietary assets and capabilities powers ‘end to end’ marketing programs for some of the world’s leading brands. With expertise encompassing all digital marketing channels – Email, Display, Social, Search and Mobile – Zeta orchestrates acquisition and engagement programs that deliver results that are scalable, repeatable and sustainable. 

Headquartered in New York City, Zeta employs more than 500 professionals across the Globe. The Company operates 'Centers of Excellence' in NYC, Silicon Valley, London, Bristol, Middlesbrough UK and Hyderabad, India and has satellite offices in Boulder, Tampa, Washington DC, Madrid, Amsterdam. Grisaille AdTech Solutions Private Limited is also a wholly owned Operating Subsidiary in Chennai, India.

Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.