Technical Project Manager

Technology & Engineering Nashville, Tennessee


The Technical Project Manager specializes in managing CRM marketing service technical initiatives.  The candidate will work closely with cross functional  Technical Operations and Engineering teams (among others) on both the internal, and client side to effectively manage resources and schedules while ensuring quality standards of data driven technical solution.  He/she will be supporting key client accounts within a client portfolio, working in close partnership with identified clients, and client services counterparts.  He/she should have exceptional project management skills, Technical Database and data integration understanding, and leadership in both client facing and technical roles contributing to building successful, profitable client deliverables.


Job Requirements

  • Lead fact-gathering sessions to capture current state and future state processes as well as to capture and mitigate areas of risk.
  • Manage project documentation and capture requirements from all functional stakeholders.
  • Lead cross-functional meetings, provide project status and drive open issues to resolution.
  • Present status updates on portfolio of initiatives and own issue resolution for initiatives.
  • Analyze, recommend and drive process and program improvements across functional teams.
  • Manage project escalations and drive project issue resolution to ensure timely and successful project launches.
  • Proactively manage client pod delivery programs, communicates status, issues and risks to client services, clients and internal teams.
  • Responsible for project management core practices: change request, issue logs, risk mitigation plans, escalation management, decision tracking, etc.
  • Ensures group adherence to agreed upon delivery methodologies (by function) minimizing overall project risks.

 Essential Skills & Experience (Qualifications)

  • A minimum of 7-10 years’ experience in managing database marketing and data management solutions
  • Experience /understanding of BI applications (SQP, SAS, Oracle), Enterprise-Level PPM software (Jira, Advantage, Impact, etc.) and dashboard tools.
  • Operations and technical project delivery experience with a database agency or technology company.
  • Strong communication skills. Must have the ability to grasp complex issues and translate them into easily understandable terms.
  • Strong initiative and the ability to simultaneously manage multiple projects throughout various stages of the project life-cycle.
  • Exceptional interpersonal skills focused on the ability to educate, coordinate and lead interdisciplinary teams through projects of short and long durations.
  • Demonstrated experience in developing and rolling out business and operational processes.
  • Ability to interface effectively with team members from all functional disciplines as well as senior management without always relying on hardline project management tools.
  • Ability to set expectations among internal and external groups regarding scope, timeline and quality of deliverables.
  • Ability to operate in a fast paced, rapidly changing environment.

Zeta Global is a company with a heritage of innovation and a future of leadership. Founded in 2007 by David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the Company has built an unparalleled Big Data marketing platform – with 350 million + consumer records at the core – through a series of strategic acquisitions and organic business moves. The company’s set of proprietary assets and capabilities powers ‘end to end’ marketing programs for some of the world’s leading brands. With expertise encompassing all digital marketing channels – Email, Display, Social, Search and Mobile – Zeta orchestrates acquisition and engagement programs that deliver results that are scalable, repeatable and sustainable.

Headquartered in New York City, Zeta employs more than 500 professionals across the Globe. The Company operates 'Centers of Excellence' in NYC, Silicon Valley, London, Bristol, Middlesbrough UK and Hyderabad, India and has satellite offices in Boulder, Tampa, Washington DC, Madrid, Amsterdam. Grisaille AdTech Solutions Private Limited is also a wholly owned Operating Subsidiary in Chennai, India.

Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.